I'm a freak control and still use a TA. Only contact is to make the reservation and to make payments. In fact, I'm trying to find out how to use the Disney Vacation account since my understanding is that I would simply call the special line to make the payment from the DVA.
Anything else, including special requests, and even pricing category changes, I've talked directly with
DCL. They've never had any issues with entering requests for dining alone or rotation.
And with regards to looking at pricing of changing categories, you can't do it yourself since this would be base on your original booking date.And with regards to looking at pricing of changing categories, you can't do it yourself since this would be base on your original booking date. The TA sometimes might not even help you with this, as many will simply quote you the pricing based on the current date, an d subtract the original price, which if the category went up in price, it would be wrong. In order to get the actual price change, you need to start to process the change but not submit the changes themselves. DCL was able to help me with this. But of course, they would not do the actual change - that has to be done by the TA. But helped, when we were trying to switch from a cat 5 to two inside cabins, in order to add another person, close to PIF.