Would this bother you?

Discussion in 'Disney for Families' started by bankgirl05, Nov 6, 2012.

  1. DISNEYWITHCHILDREN

    DISNEYWITHCHILDREN Mouseketeer

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    You're in a disney hotel? I would be speaking to a manager. The only place you might now have an argument is the animal towels. I agree, it's definitely nice. And I might mention it to the manager. I will say kind of thought it was part of the Disney experience since we have always had our towels shaped as a Mickey or an animal, and it's so nice to come back to!
     
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  3. ~Kristina~

    ~Kristina~ DIS Veteran

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    It's threads like this that make me happy I bring my own room and bed with me; my camper.
     
  4. Habbott

    Habbott Mouseketeer

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    I am more like you. Once I enter the room and it is suitably clean, I request no housekeeping service. I would not tolerate a dirty room upon entering, but I prefer no service otherwise.
     
  5. robinb

    robinb DIS Veteran

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    The OP's room was not clean when she checked in.
     
  6. ~Kristina~

    ~Kristina~ DIS Veteran

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    She should have taken her family and luggage back up to the front desk, let them know that room isn't clean and asked for another. She should not have tipped mousekeeping the next day, or the day after that. She should have demanded a clean room from a manager. Is it acceptable? No. But you can't expect better results when you're saying "you did a bad job, here's your tip."
     
  7. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

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    When we have encountered issues with our room, I just leave a note for the mousekeeper alongside the first day's tip. The issues have always been taken care of by the time we return to the room on the second day. We have found mold on the wall behind the bathroom door, moldy shower curtains, a dripping sink faucet, and a few other things like missing towels, etc. The next day's note always has a thank you along with the tip!
     
  8. scdak

    scdak DIS Veteran

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    I guess I should consider myself lucky, I recently stayed at POFQ for 10 days and had Maria as a mousekeeper..............she was AWESOME, our room was spotless every day, we had towel animals for 8 of the 10 days (she had the weekend off), our room was arranged in cute ways every day she worked but most importantly it was CLEAN, it was so nice to return to our room every day and walk into a super clean room that was fully stocked with more toiletries, towels etc. I wish she could have come home with me, I am so spoiled now!
     
  9. bankgirl05

    bankgirl05 DIS Veteran

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    I realize some of you think I was being picky, and did these things ruin my vacation, of course not. But I do feel that for the reputation of Disney, and cost each of us incurs to vacation there, things like paint blobs should be addressed, dirt and dust as well. Maybe the cleaning staff is not responsible to clean up after the painters, but the painters should be more professional and do it themselves. The cleaning staff (OR SOMEONE) should inspect a room that has recently been "maintained" to be sure that it is "ready to be occupied" and if it is not then that should be reported. It is obvious that our Mousekeeper did the barest minimum each day and does not take pride in her work. I did take photos of all of the issues except the bottlecap, including a great one of where I was able to write the words "DUST" and "Dirt" in the actual dust and dirt. I will be emailing them to someone as soon as I can figure out who to send them to.
     
  10. 4HppyCamprs

    4HppyCamprs DIS Veteran

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    This is us too. Once we check in and make sure the room is okay, we hang the do not disturb shingle. I

    Sent from my iPhone using DISBoards
     
  11. lucifie

    lucifie DIS Veteran

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    Huh? There was a time not so long ago when the people who cleaned hotel rooms were called maids.

    Is it not their job to CLEAN a room?

    I'm honestly not trying to be snarky.

    I probably wouldn't complain about a blob of toothpaste if the room is otherwise clean, but dirt from the previous guest is nasty.
     
  12. Habbott

    Habbott Mouseketeer

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    Exactly, her room was not suitably clean upon entering. That's when you go back to the front desk right away to get action done.

    And then, I hang up my little sign that says do not disturb. While I like a clean room, I prefer to not have housekeeping service in my room. I will happily get my own towels when needed.
     
  13. Kdouglas

    Kdouglas Earning My Ears

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    ^This. They wouldn't see a cent from me with service like that.
     
  14. katie111

    katie111 DIS Veteran

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    I think part of the problem with Disney is that you can't just call the front desk and get an issue resolved like you can do at almost any other hotel. Everyone says to go to the front desk & speak to a manager but that's not always the easiest thing to do. You're at Disney, you want to spending time in the parks, not waiting at the front desk while they track down a manager.

    We had horrible service on our last trip to POR. Our room keys wouldn't work on our first night night (late) so we had to schlep to the front desk to get new ones. Me & 3 very tired kids. We get there & after about a 1/2 hour wait we get new keys. Go back to our room, & they don't work. Go back to front desk. Another 1/2 hour wait. Maintenance comes with us & gets us in our room. Next night the same deal. We go back to the front desk ask to speak to a manager. About 1/2 later one finally is "available". After standing there for over an hour, they finally realize that the first CM had switched my room in their system & the keys they kept giving me were for the "new" room. This was after arguing with the manager about what room I was actually staying in. By now its about 11 at night (after coming back to the hotel at 9). I am alone with 3 kids who are completely losing it and I'm about to lose it. We have a dirty room & still no pack n play after asking about it for 2 nights (it was put in our "new" room). Finally the mess is straightened out & I was offered one night comp off my stay. I appreciated the gesture but what a nightmare. Totally exhausted kids for 2 days of our vacation.

    Bottom line is that Disney needs to find a way so that you can actually get in touch with the front desk of your hotel. Waiting in those ridiculous lines to correct "their" mistakes is just not fair. I know things happen but they need a better way to correct them.
     
  15. *Seanaci*

    *Seanaci* DIS-obsessed and proud!

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    My take: sounds like you just had a housekeeper whose heart wasn't in her job while you were there. I am surprised however that speaking to a manager at the front desk got you no where. Especially at Disney. When we had luggage missing upon arrival 4 years ago, the manager went above and beyond to help us resolve the issue even offering to pay for a taxi to the nearest Walmart so we could buy extra clothes (until the suitcase was found) for our trip. Luckily, our suitcase turned about within a matter of hours. We were just thankful for the attentiveness we received during our panic time.

    I would send in the pictures you took because if you could write in the dust and clearly see that you wrote "dirt/dust" it means it's been there for some time...possibly even prior to the previous guests in the room (unless the room hadn't been used in a while, in which case, they probably didn't know it was there).
     
  16. bankgirl05

    bankgirl05 DIS Veteran

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    I never actually spoke with a manager, I was told none was available,(I went to the front desk @7am before we headed out to MK for the day) but that all of my issues/concerns would be directed to them and someone would be in touch.
    I wish I could figure out how to post my pictures here so you could see. When I look at them now, I am still like "YUCK":sick:

    Hind sight, always 20/20 but next time I will definitely be more persistent/insistent that they make things right, or at least sanitary!

    As katie111 said, it is just so hard to schlep all the way up to the front desk when you get back, exhausted and find things just are not the way they should be, or are not corrected as promised. I am partially disabled, and had an ECV most of the trip, but even with that, I was entirely to weary to have to deal with it, and just wanted to get my kids washed and in bed every night.
     
  17. Bob NC

    Bob NC DIS Veteran<br><font color="red">I am a trained pr

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    It drives me football bat crazy to hear things like this.

    When I write a check to Disney for $3000 or $5000 they don't ask about my heart or my mind or whether or not I'm tired, or, have problems at home, or my kids are sick. The agreement is I pay them a lot of money and they provide me with a level of hospitality.

    I'm not interested in any excuses.

    If I get bad service they sure don't care about any of MY excuses for not wanting to pay.
     
  18. hgeisler

    hgeisler DIS Veteran

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    Eeeewww:(
     
  19. Mom2six

    Mom2six DIS Veteran

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    If there are toothpaste blobs or smears by or in the sink, it means the area was not well cleaned - certainly not wiped down. That means that all the same germs are sitting right there. Sure, a little toothpaste is no big deal, but an area that was obviously not cleaned or disinfected - yuck!
     
  20. maxiesmom

    maxiesmom The Mean Squinty Eye Works

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    The poster stated that some of the toothpaste was gone, but not all of it. The blob on the counter was gone, but not the smear inside the sink. That is how the OP put it. So it sounds as if the housekeeper hit the area very quickly and just didn't get it all.
     
  21. Pesky

    Pesky "Who's the monkey?!"

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    Definitely sounds like you have a sub-par housekeeper and I would be irritated too. It's what you are paying for! Agree that the paint drips isn't something they can handle or even a coffee stain in the grout. But whoever made the mess, housekeeping is part of the service and it is their job to clean it up. And sounds like they aren't doing so. I would call again, say this simply isn't being resolved and would like the chance to speak with the manager or assistant manager before escalating. Sorry it is impacting your trip!
     

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