I also posted on the resorts board:
We are here now, actually have been here for 5 days, and I have had to call housekeeping 3 times about our room, mainly the bathroom area not being cleaned properly.
The morning I made this post, I actually went to the front desk and spoke with someone, but was told no manager was available. This person was kind, listened to my problems and concerns, agreed that I had a right to expect certain "standards" even said "Things that we think are extraordinary, are just business as usual there." Assured me that things would be taken care of, and that a manager would contact me
When we checked in there was some dirt/dust loose toilet tissue and a bottle cap on the floor behind the toilet.A coffee spill in the grout under the sink, and various white paint drips on the floor in the bathroom/vanity area. Dirt dust and hair, not belonging to us in the corners etc.
(All of these things were there, with the exception of the cap when we checked out)
I called mentioned all of the above thing, and asked for extra towels.
I got the extra towels.
Day 2 I called again, and also mentioned the ice makers (all 3) in our building weren't working, plus our ice bucket had water in it left over from the previous guest! ( we dumped and cleaned that because we wanted to use it, but had to trek all the way down to the next building for ice.)
Mentioned this also, up front, and to a maintenance worker who was in the vicinity of the ice makers on one of our many treks to find ice. Maintenance workers reply: "we check them everyday" as I stood and watched him check to see if it was working(was NOT) came back everyday, still NOT!!!
Day 3 we headed to the park, when we got back, there was still all of the above, plus a toothpaste blob on the counter (darn kids) and smear on the inside rim of the sink. They said they would send someone down while we were at the pool.
(of course I can clean up after my own messy children, and usually do, this was missed by me, but I do not think it an unreasonable expectation that the sinks, counters, flat sufaces, (floors tables etc) be wiped clean everyday. Along with the sink and tub/shower and toilet)When we got back, the bottle cap was gone, along with the toothpaste blob, but not the smear.
This is disheartening to me when we return to our room, weary and tired. I want to see things clean, not want to clean them myself!!!!
Also, my kids have been super disappointed because there have been no towel animals!!! not one! not even the towel Mickey head that is usually on the bed when we check in. I know these aren't a neccessity, but they always added to the magic. We got spoiled last year with a different one each day.
I previously said, I know that these can't be guaranteed, but as the CM that I spoke to reiterated, you come to expect a certain level of service, and it is not taken for granted by myself or my family.
I want to say, I have been tipping our house keeper 4-6 dollars each day, but I am seriously considering putting an end to that.
Should I bother to go to the front desk to complain?
We check out Saturday.
WWYD?