Wonderful cast member at OKW

[JoJostar]

I just had to share a great experience we had at OKW. We (mom, myself and dd(6) and dd (10) were visiting WDW last month and eating dinner at Boma. My mom had a knee replacement not too long ago, she is doing wonderfully but still not up to walking the parks, so we rented an ECV. Due to a series of strange events we ended up back at OKW with the scooter left at AKL. It was late enough that I was unsure how to get back to AKL to get the scooter. I went to the OKW front desk for advice and instead of advice, the cast member told me that some one would go get it for me. Sure enough the scooter was waiting for us in the OkW lobby first thing the next morning. I felt like this was so much more than they had to do, since it was my fault that the scooter was left. It made our day. Just felt like sharing

 

[disneynutz]

I just had to share a great experience we had at OKW. We (mom, myself and dd(6) and dd (10) were visiting WDW last month and eating dinner at Boma. My mom had a knee replacement not too long ago, she is doing wonderfully but still not up to walking the parks, so we rented an ECV. Due to a series of strange events we ended up back at OKW with the scooter left at AKL. It was late enough that I was unsure how to get back to AKL to get the scooter. I went to the OKW front desk for advice and instead of advice, the cast member told me that some one would go get it for me. Sure enough the scooter was waiting for us in the OkW lobby first thing the next morning. I felt like this was so much more than they had to do, since it was my fault that the scooter was left. It made our day. Just felt like sharing

You should forward your experience to DVC Member Satisfaction.

dvcmembersatisfactionteam@disneyvacationclub.com

Bill

 

[Deb & Bill]

You could also notify a supervisor at the front desk.

 

[mlittig]

Great story, thanks for sharing

 

[Simba's Mom]

You could also notify a supervisor at the front desk.

Yes, please do. I complimented a CM at the front desk to their supervisor, and I remember being told "O, thank you-so often people only report the negative stuff!" Same with member satisfaction. It brightens everyone's day when they finally hear something positive.