Where to Write with Complaint

Discussion in 'Disney Resorts' started by Jodi1980, Jun 12, 2002.

  1. Jodi1980

    Jodi1980 <font color=FF00CC>Pixie Dust can even make a mood

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    to Disney World??
     
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  3. Minnie's Pal

    Minnie's Pal <font color=blue>Wants to float above Castaway Cay

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    Mr. Roy E. Disney
    Vice Chairman
    The Walt Disney Company
    500 South Buena Vista Street
    Burbank, CA 91521-4873

    Mr. Marty Sklar
    Vice Chairman & Principal Creative Executive
    Walt Disney Imagineering
    1401 Flower Street
    Glendale, CA 91221
    [ Keep in mind that Imagineering is
    responsible for creating the Magic, and
    can only work within the budget they're given by
    folks like Eisner and Pressler. Be supportive! ]

    Mr. Michael Eisner
    Chairman & Chief Executive Officer
    The Walt Disney Company
    500 South Buena Vista Street
    Burbank, CA 91521-4873

    Mr. Paul Pressler
    Chairman & President
    Walt Disney Parks & Resorts
    500 South Buena Vista Street
    Burbank, CA 91521-4873

    Mr. Al Weiss
    President
    The Walt Disney World Resort
    PO Box 10040
    Lake Buena Vista, FL 32830

    Mr. Lee Cockerell
    Executive Vice President of Walt Disney World Operations
    1375 Buena Vista Drive
    Lake Buena Vista, FL 32830-1000

    Mr. Phil Holmes
    Vice President of the Magic Kingdom
    PO Box 10000
    Lake Buena Vista, FL 32830

    Walt Disney World Guest Communications
    PO Box 10040
    Lake Buena Vista, FL 32830-0040

    Walt Disney World Guest Relations
    PO Box 10000
    Lake Buena Vista, FL 32830

    Letters to the Editor
    The Orlando Sentinel
    633 North Orange Avenue
    Orlando, FL 32801-1349
    Fax: 407.420.5286


    Got all of this info from www.wdwblues.com I have never used them but I remember coming across this site when I did a search for WDW sites.
     
  4. Jodi1980

    Jodi1980 <font color=FF00CC>Pixie Dust can even make a mood

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    Which one should I write to if the complaint involves a resort? Thank you so much!
     
  5. ducklite

    ducklite <font color=teal>Take the Poly, it's fabulous!<br>

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    You should call the resort directly and ask for the name of the general manager of that resort. Address your letter to that person, and cc Al Weiss.

    Send the letters via courier (Fed Ex, Airborne, etc.) to the STREET ADDRESS of the resort, do not send to the PO box.

    Anne
     
  6. Ratpack

    Ratpack WL VET DVC Gold

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    Just curious. Which resort and what was wrong.
     
  7. luvdzny

    luvdzny Half of my heart is in heaven DVC Gold

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    I wrote a letter of complaint about our Nov. stay at Poly concierge. I e-mailed in Dec. & Jan. but did not receive a response. In May I wrote to the WDW Guest Relations address, I just got off the phone with a nice man from WDW executive offices. He thanked me for the letter, and apoligised for the poor services. I appreciate the fact that someone read the letter and took the time to call. I hope they are able to work things out with you. We leave again tomorow and I am looking forward to a problem free vacation!!!


    at this time tomorrow I will be at AKL :Pinkbounc
     
  8. jaye614

    jaye614 Mouseketeer

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    It was the Alligator building 14 at the Port Orleans-Riverside. The area outside was very dirty with litter. I even collected a food tray, wire hanger and soda bottle filled with cig butts to hand into the front desk. After that the area was still not cleaned even after I called the front desk twice. It just seems too easy to have someone walk around and pick up trash!
     
  9. TammiMcMan

    TammiMcMan Hai Majide

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    6,115
    I would suggest writing to Mr. Al Weiss. We had a bad experience at the GF concierge back in July 2000. They were re-doing the main building, so we were put into Sugar Loaf. I was already upset, because I was never told about the renovations when I booked and only received notice a few months before we arrived. With airline tickets in hand and a house reserved for our second week of vacation, there wasn't much we could do about it. When I called down to the gm at the GF, I was assured that my vacation would still be wonderful. I was completely disappointed when we got there. Not only was it always dirty in the elevators and around the tiny food service area, but our rooms were never made up until late afternoon. Not good when after spending all morning in a park, you return with a sleepy child ready for a nap. I didn't get any help from the gm at GF, nor from a cm in the executive office. I wrote to Mr. Weiss and received a response almost immediately. Unfortunately, it was well after the trip, but I hope that it helped future guests.

    Tammi
     

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