On our first
Disney cruise we booked with a local Travel Agent that answered all of my questions but did not offer any kind of perks at all. This time around I did research and currently have 2 Disney cruises booked with
Dreams Unlimited. Beth is our agent and she is great about answering any questions I have and very quick to make any changes that I want. We are also receiving significant onboard credit for both sailings that I can use to purchase things onboard such as adult dining, excursions, drinks, souvenirs, pay gratuities, spa, etc. The service is more important than the OBC and so far I have received great great service. As a PP said, Disney does not allow TAs to offer discounts on their cruises so what you see on the Disney site should be the same price you see everywhere but if you want perks and great service I would use a great TA.