IDK when you booked, but they are usually sent 3-4 weeks before your trip. I got message about 4 days ago that mine were shipped. Are you staying on property or did you purchase them separately or something? I know last year mine were waiting at the hotel when I got there because we got invited close to our trip to beta test, and there wasn't enough time to ship them. Maybe someone else that has more info will be more helpful, but I would think you should have gotten them if they were shipping them to you.