Cicero10 said:So when I say challenging, I mean a road bump associated with the program. Whether its associated with working, roommates, Disney itself, the guests, money, etc.
I have so many amazing memories which vary from meeting my boyfriend to being named cast member of the month at my quick service location!! Not to mention all the hugs I got from happy little kids!!!! :
My most challenging memory was with a guest that got incredibly mad at me for essentially doing my job...
I was about to start working at a cash register that has a line on both sides and let all the guest know that both sides were lines because they were all in the right. I attend the guest to my right and then I go to my left and the next lady to my right starts arguing with me that she was next and how dare I not take her order. I apologized and took her order but she was still furious. I wished her a nice day like I did with everybody and she says something like: I will as soon as I talk to your manager!
So she talks to my manager and then he takes me to the back and asks me what happened, I tell him and he says not to worry that I did the right thing and it seems like she just wasn't having a good day.
The whole thing had me a bit down since it was never my intention to upset a guest! And it was the start of my shift!!! Nevertheless, I decided not to let it ruin my day and then I continued with my usual cheery self! Well it worked because later in the day another guest thanked me for being so cheerful and always having a smile for everybody!! She made my day!!!
So that was a challenging day but ended being pretty good!! Haha
My favorite memory from the program was when a bunch of CPs from my area entered the Canoe races. We were the Sunset Canoe Crew and we got to race around tom sawyer island about 4 different times before we lost in the first official race. It was so much fun and we all got unique trading pins and "CROWpocalypse" t-shirts. (CROW=canow races of the world)
The most challenging thing I remember was this guest DOGGING me about how it was my fault it started raining and tricked him into buying ponchos when I knew it would stop raining 10 minutes later. I just told him that at least next time it rains he'll be prepared and won't need to spend the money again.
So are managers very understanding? I'd be going into the culinary program, and I'm kinda worried that if I didn't make a dish as good as the others I would get fired or terminated. I also have a strong worry that (I hope this would never happen) if I didn't fully cook something like a steak I could get fired. (Idk what I'd be preparing in the culinary program so I'm just using those as examples)
Do you think managers in the culinary program would be understanding, if say someone ordered a medium rare steak and I cooked it rare? I read some web page that said managers are extremely strict and would fire you over the smallest error, so I don't know if that's true or not.
Cause after all, even after culinary school, some chefs can make mistakes, even stupid mistakes like undercooking chicken.
I'm really not sure how culinary works but no matter what the location, managers are just people with different personalities and different leadership styles so they react differently to the same situation.
Then again, it is Disney so most of the managers I had were very understanding.
Just focus on doing your best and if they see that for one thing wrong you've done everything else right, I'm sure they'll understand.