We ate there back in 2007 because we're Italian and like Italian food, and I wasn't on the Dis nor did I do much research on the restaurants. It was pretty bad, but ok for our kids who were 2 and 5 at the time and only ate basic foods. We went again in 2014 because we hadn't made an ADR for lunch that day, didn't feel like QS and it was the only place in MK we could get in. I have to say the food was below Olive Garden, which we'll eat at if someone invites us out but otherwise we avoid. Dessert was good, though! And we were seated outside and had a great view of the parade. I think, other than the cleanliness and waiting for your table part, it probably does have to do with what you're used to and where you live as others have said. Being from NY AND being Italian we can't handle anything that tastes like jarred sauce or pasta not cooked right. On the other hand, we're probably fine eating Mexican food that would make CaliTex gag lol! No going back for us though; we'd choose QS anytime over Tony's and if we want Italian while in WDW (which we usually do when there or 7 nights or more) we choose Via Napoli. Although I'd like to try Il Mulino, too.