Yeah, that sucks.
After our October 2021 trip, not only did I take the survey(s), but also I actually emailed the two Bobs -- about a lot of things, but in the section about the GCH, I was hardest on the lack of daily housekeeping; I asked if either of these gentlemen would accept that level of (non) service in a place they stayed themselves. I said they needed to pay people enough, staff up in the hotel, and protect their workers' safety -- and don't let guests paying $800/night come back to unmade beds and a wastebasket full of coffee pods. (I was really surprised how off-putting that was, honestly -- just a weird and unexpected bummer. My family is/was as neat as we can be -- we would *never* just leave a mess for The Help
to deal with -- but still. Where *does* my $800 go, Bob? Huh? Cause it sure as heck isn't going to a Housekeeping worker's paycheck, from what I can see.)Totally agree, this bit is infuriating. That hour was absolutely key to our strategy, and it makes no sense at all to have it discontinued. PAY YOUR PEOPLE, PROTECT THEIR SAFETY, AND STAFF THIS UP.
Some of those are deal breakers for me.
Did you get any response? I did the survey also in October, zero response. I complained heavily about the housekeeping. I did the same thing OP did with tipping the housekeepers directly and also asking the front desk and housekeepers to do full daily housekeeping. If people just accept no housekeeping at this price point, why in the world would Disney spend the money to bring it back?After our October 2021 trip, not only did I take the survey(s), but also I actually emailed the two Bobs -- about a lot of things, but in the section about the GCH, I was hardest on the lack of daily housekeeping; I asked if either of these gentlemen would accept that level of (non) service in a place they stayed themselves. I said they needed to pay people enough, staff up in the hotel, and protect their workers' safety -- and don't let guests paying $800/night come back to unmade beds and a wastebasket full of coffee pods. (I was really surprised how off-putting that was, honestly -- just a weird and unexpected bummer. My family is/was as neat as we can be -- we would *never* just leave a mess for The Help
I'd guess they would be for many, especially at the high prices they charge. We tend to decline housekeeping some days during our trip, so having it every other day was fine for us (and you could request full cleaning when needed I believe).
Couldn’t agree more and yes, you absolutely need to let them know. While my next trip to Disneyland won’t be for a while (I’m in Australia) I would absolutely not consider staying on property until these services and perks return. Staff are not returning to Disney as they are often finding the roles they are been offered are lower paying (Entertainment CM’s been offered Janatorial rolesAfter our October 2021 trip, not only did I take the survey(s), but also I actually emailed the two Bobs -- about a lot of things, but in the section about the GCH, I was hardest on the lack of daily housekeeping; I asked if either of these gentlemen would accept that level of (non) service in a place they stayed themselves. I said they needed to pay people enough, staff up in the hotel, and protect their workers' safety -- and don't let guests paying $800/night come back to unmade beds and a wastebasket full of coffee pods. (I was really surprised how off-putting that was, honestly -- just a weird and unexpected bummer. My family is/was as neat as we can be -- we would *never* just leave a mess for The Help
. You wouldn’t get away with that here). So they are finding other roles that pay them a living wage.Yeah, actually -- the very next day, I got a call from the "correspondence office" that deals with their emails, etc. I'm from a CorpComms background, so I knew that they (or rather, their exec admin staff) would definitely see it; the person I spoke with gave me the usual business about how they take guest feedback very seriously, and sections of my email would be distributed to the relevant teams yada yada yada. They asked me if I had more to say, and I told them no, it was all in there, but I appreciated that an actual person had responded. I reiterated that the CMs I interacted with (and those I merely witnessed in action) were absolutely doing their best to make the magic happen, but that they were outnumbered and outgunned by hostile/careless guests and that DL/DCA/the hotels needed to do whatever it takes to staff up asap or it was going to get out of control.
