What happened to the reservation lines?

[Cobra B.]

Is it just me or has the Reservations Line really become a terrible experience. I used to enjoy calling them. They would seem to show some interest in your trip and really work with you. Now all I get is canned answers and a total lack of interest. And their knowledge of what they are doing has been very unimpressive.

 

[webmomom]

i think is really depends on who you get. I have called and basically almost felt like I was doing them a favor. Now other times I have had the best, working with me suggesting things and helping me make the most of my trip. Even finding out info that did not pertain to the reservation.

I have a friend who has a relavtive in resverations and has told me several times, that when a mgr hears someone not being friendly they are told and are given warning. They can only get a certain amount of warnings and you know what happens.

 

[GoodFairies]

I had a great experience just two nights ago (thanks to "Goddess Monique"), and I can't recall ever speaking to someone less than enthused about their job. I see reports like this on here and I figure it must just be luck of the draw.

 

[Mrs. Toaster]

It is definitely luck of the draw! We have a big family reunion planned for this August, and I have called the reservation line numerous times, for various reasons. On some of my calls, I have spoken to really knowledgable, enthusiastic reps, and I have had some really poor reps on other calls. We have heeded the advice on these boards a couple of times and called back to get a new rep, in order to take care of something. This has always worked like a charm!

 

[Shelle&Dave]

I agree that is a luck of the draw. When I originally called to make our reservation the guy I talked to was nice, but not very helpful. He didn't even give me my reservation confirmation number! He also added on an extra adult somehow. When I did a little research and realized I was paying $10 more per night than I should be I called back. The guy I talked to that time was awesome. Not only did he quickly figure out the problem and fix it, but he kept me entertained the whole time. He was hilarious! I sent Disney an email letting them know how lucky they are to have such a wonderful employee.

 

[bigbabyblues]

I have had great CM's each time I've called (many, many times, lol), one I couldn't get off the phone with, she kept giving me more and more info, joking, and she was just really great. I don't remember what her name was now, but I think I've been really lucky to get all great ones!

Sorry you didn't have the same experience.

 

[Traveliz]

It seems I can tell from their tone when they answer the phone.

I have to say I had a great guy today - Linus - I wanted to come in early to the Poly this weekend but only if I could get the same rate that I had - an AP rate.

Anyway he tried to do the whole reservation and couldn't do it so I suggested just the one night - he hadn't thought of it but wasn't adverse to trying it and it worked.

Liz

 

[tjmw2727]

While planning my last trip I would have agreed with you and I am sure I mentioned it in a post or two.

But.....

This trip's planning has been terrific (knock wood)! I just finished up my 90 day ps's and all the cm's were terrific. Minimum hold time, informative and friendly.

Hope your next call is great!

TJ

 

[mattlm]

After being messed up by an uncaring, incompentent, or just inexperienced CM a few times, if I don't feel confident they are going to be able to help me properly, I'll end the call after a quick price check or at any point after that if I don't feel it's going well. If you don't feel it's right for some reason, don't make the reservations. Make some excuse - you've got a call coming in, you have to check with your spouse, someone's at the door, whatever. Call back in 10 minutes or 2 days - chances are you will get someone more helpful.

You might also ask if you are talking to the CRO or WDW Travel. For whatever reason, I tend to have better luck with the CRO.

 

[Joyciemc]

I haven't had an awful experience, but I've also never talked to a CM that was more than adequate. I'd love to get someone with some personality.. the people I talk to seem like robots! But I've always had the correct reservation, which is the most important thing.

 

[jockey]

I think it its luck of the draw, however I have not had a bad experience with the reservation line. I called yesterday to pay my balance and the CM could not have been more helpful. I explained that its my husband birthday when we are there and she offered to put a special note on the reservation!

 

[eleanor]

I had a bad experience with WDW travel and now I only deal with CRO.They have always been very good.Ask if they are CRO or not it does make a difference

 

[weissjaz]

I had a great experience just this week. And the funny thing is, I acutally talked to the same CM two days in a row. Now how likely is that when they have over 600 people working that job?

 

[classicpooh]

I have had better than average luck when calling CRO this trip!! It must be luck of the draw...

 

[johnsonet]

I've had both good and bad experiences but most the overwhelming majority have been GOOD