CM are why I keep going back.
I enjoy the way they can make you feel, they can make a trip so Magical, just by taking time out to talk to you.
We have been to Disney at least 30 times, so we know what to see, I feel the CM are what keep us coming back.
CM are the ones behind the magic, that's why Disney customer service it what they do best, they provide magic moments to your trip, but its the CM that do the work.
If Disney would have their CM just do their job and with no atmosphere of friendliest and helpfulness, would you feel special and welcomed?
I don't think they would get many people coming back, just think if the CM just didn't care about you or your family and would only do their job, like put you on a ride and they didn't show they cared about your trip, do you really think it would be a magical place?
CM are Disney, its starts with them first, with the lowest job, whether they make your bed, or give you your park tickets.
They all work together with one goal to make your trip the very best!
And I honestly don't see how they do it day after day, as you know some people are hard to handle, and thru all this the CM smiles and do what they do best, try to make you happy.