This is what we did. Our DAS holder wanted to do it themselves, but has trouble with putting their thoughts into words in the moment so they wrote out for themselves what they wanted to say. It worked extremely wellInstead of medical documents or prescriptions, which they will not look at, it might make your call go more smoothly if you write yourself a good, concise list of the reasons why you can’t go through the standby line. It can be very stressful to have the conversation, and I think it helps a lot of people to have a good idea of what they’re going to need to say instead of struggling for words under pressure.