What age counts towards occupancy?

[maznorm]

Hi,

I am looking at booking a standard room at ASM. Everything I have read states that they allow 4 people and one infant under 3.

When I enter our family's details, which is 2 adults & 3 children aged 9,8 and 2, it says we would be over the room occupancy. Obviously, I don't want to over occupy the room but I thought a child under 3 didn't count towards that anyway.

Where am I going wrong?

 

[Lisa loves Pooh]

Hi,

I am looking at booking a standard room at ASM. Everything I have read states that they allow 4 people and one infant under 3.

When I enter our family's details, which is 2 adults & 3 children aged 9,8 and 2, it says we would be over the room occupancy. Obviously, I don't want to over occupy the room but I thought a child under 3 didn't count towards that anyway.

Where am I going wrong?

It shouldn't be a problem. I have made countless reservations with under 3s where we would exceed occupancy if they were 3 or older. I think you list them As infant. I would call

*they have to be under 3 at the start of the trip.

 

[minnie mum]

Definitely call to make your reservation. I can't tell you how many times I've read posts from people who have had the same problem. You'd think by now they would have fixed this particular glitch.

 

[bumbershoot]

Yep, just call.

 

[maznorm]

Thanks for the replies. Yes, he will turn 2 years old a few weeks before we go so definitely under 3 years old. If I booked online but marked him as an infant would that cause a massive problem, seeing as he is technically still counted as that without the glitch. Just trying to avoid the phone call as A) I'm in the UK and B) I hate talking on the phone.

Thanks again.

 

[kangamangus]

We had to call as well when we booked AOA with 2 adults 4 kids and 1 infant. It would not allow booking online for the same reason as you stated.

 

[Lisa loves Pooh]

Thanks for the replies. Yes, he will turn 2 years old a few weeks before we go so definitely under 3 years old. If I booked online but marked him as an infant would that cause a massive problem, seeing as he is technically still counted as that without the glitch. Just trying to avoid the phone call as A) I'm in the UK and B) I hate talking on the phone.

Thanks again.

My youngest is four, so it has been a while--

But I thought the options were infant and then 3,4,5 and so on.

There will be no issue listing as an infant.

 

[bumbershoot]

My youngest is four, so it has been a while--

But I thought the options were infant and then 3,4,5 and so on.

There will be no issue listing as an infant.

I agree.

If "infant" works online then it works.

 

[Deb & Bill]

And you are limited to one child under the age of three for free. If you have more than one under the age of three, one will count towards occupancy.

 

[maznorm]

Just one infant so that's not a problem. The UK site asks you how many children and what their ages are. Where you put the ages in it offers Infant and then 2 and then 3 and so on. Should I just put infant? I think I'm going to have to call

 

[Indio]

I would try it online and list him as infant. If that doesn't work I would just list the 2 that are older. He's free anyway so it shouldn't matter.