Hey - did you all notice the new Portofino Bay Hotel write up at the Unofficial Universal Guide?http://www.usfinfo.com/resorts/portofino.htm I had booked a Garden view room through hoteldiscounts.com at $179 + tax a night for Christmas Eve and Day. I called in my Loew's membership before arrival. When we got there I showed them my card and asked for a possible upgrade. At first the receptionist told me it wasn't possible to get an upgrade because the hotel was so booked, but after giving her a sob (true) story of feeling ill, and after asking her for a room I could keep my eye on my children though the window (hoping for a harbour view), she called over another person behind the counter (poss a manager). They looked at the screen I suppose looking at available rooms and the other person told the receptionist to give us the "Half garden/half pool view". That way I could keep an eye on the kids while they would presumably be at the pool (it was too cold). I thought I got a garden view room with a better view! Well, after reading the write-up about Portofino (above link) I now see that we actually had a "Deluxe Pool View formerly known as a villa room". We had the fax machine, VCR, Cd stereo system, bathroom with separate shower stall & the windows over the bathtub. We just didn't have the patio or balcony that JessicaR had. It was a gorgeous room!