WDW -Disability Access Service (DAS) Post 1 updated 4/25/14 - stamps at attractions

Discussion in 'disABILITIES!' started by SueM in MN, Sep 28, 2013.

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  1. cmwade77

    cmwade77 DIS Veteran

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    The cane is all that should be needed under either system to avoid stairs. It is possible soon CMs were not properly trained, but a cane should be treated pretty much the same as a wheelchair. I would imagine that since every attractions CM is receiving such extension training that there will be a more consistent experience.
     
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  3. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

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    I would agree.
    It should be more consistent after the training.
     
  4. Talking Hands

    Talking Hands <font color=purple><b>|,,|/</b> DEAF DISNEY LOVER<

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    I would love to be able to just go to Guest Services and schedule the few rides I do go on at times that mesh with the interpreted shows and know my schedule for the day. Even using a power wheelchair I would not want to do what you describe. Every extra location I have to go means battery power is used and that is limited. Also since at least at WDW some of the interpreted shows have fastpass plus I would like to be able to schedule a specific show and not get a random show which is not the interpreted show.
     
  5. OneMoreTry

    OneMoreTry <br><img src="http://www.wdwinfo.com/dis-sponsor/i

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    What I dread is the line at Guest Services on Wed morning when everyone is replacing their GAC with the DAS. We will need to have a DAS for that line.
     
  6. cmwade77

    cmwade77 DIS Veteran

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    Yes, they will need a lot of extra people working on Wednesday. Perhaps even offering people the ability to skip the line if they are willing to provide ID at each attraction.
     
  7. Michigan

    Michigan Mom of the Rolling Crew

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    You are assuming they are going to just replace their GAC with DAS and something tells me it isn't going to be that easy.
     
  8. cmwade77

    cmwade77 DIS Veteran

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    No, it won't be that easy, which is going to cause an even worse backup in guest relations, causing massive delays.

    Also, just a piece of information that I have received via email from Disney is that the DAS cards will be valid for shows and accessible viewing areas at parades.
     
  9. KPeveler

    KPeveler Moderator Moderator

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    Are you talking about Disney World or Disneyland with the information about the accessible viewing area for shows and parades?

    I say this not for shows like Laugh Floor or Philharmagic which have separate waiting areas for those guests with wheelchairs, but for some of the nighttime shows and parades.

    Some shows and parades do have room for guests to sit or have a little bit of a buffer, but I just wanted to say that, at least in Magic Kingdom, I would NOT plan to use this if a person uses a DAS card for someone who cannot handle crowds. I have never been in so crowded an area as the wheelchair viewing areas for parades and shows. Wheelchairs will always be in the front row of the shows, and in the past the policy has been that these are wheelchair viewing areas, not accessible viewing areas. They did this because most people in wheelchairs are about 4 feet tall when sitting, and there were limited areas where wheelchairs would be crammed into one or two rows deep, with all people standing behind them. Exceptions were made for one parent of children in wheelchairs or those who otherwise needed someone with them at all times.

    People with walkers who sat on them were also allowed in the front row. Anyone who needed to stand or who sat on the ground (with in the intention of standing for the show) sat farther back. The only time people not in wheelchairs were allowed in the front row was when the section was not very full - this happened to us more than once.

    I admit, as someone who uses a wheelchair, if anyone is going to be allowed to sit anywhere in there - it will essentially become like any other spot along the parade route.

    I also explain all this because these are NOT areas where there is open room for people with autism, social phobias, or who otherwise cannot handle being bumped into or touched to go. These areas are crammed full (wheelchairs are parked and even pushed sideways until they are wheel to wheel), and then they start a second row of wheelchairs. The sections are also usually full about an hour before parades in MK.

    The sections in Illuminations are a little deeper (at least on the future world side), so there may be more room there, but I would not be surprised if the policy continued to be that wheelchairs and those with walkers with a seat are lined up along the railings and families are behind them.

    Fantasmic is less of an issue, since it is an arena, and there is a separate waiting area for wheelchairs - this can be crowded, but is still better than the regular area.

    I have never used parade areas in AK or DHS, so I cannot tell you about them.

    I am not saying people with the DAS should not be allowed into the wheelchair viewing areas, just that they are very crowded, very fast, and anywhere there is even 6 inches, people, and especially kids, will try to squeeze through to see better. Not the best place in the world for people who do not like to be crowded or touched. My wife (anxiety disorder) sometimes cannot even be in these areas - I go alone.

    I also wanted to state that people should not expect the wheelchair (accessible) viewing areas to have benches in them (they tend to have more in DL than WDW), or that the benches are empty. These also fill up fast.
     
  10. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

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    What kind of ID would they be asked to provide? :confused3
     
  11. livndisney

    livndisney DIS Veteran

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    Asking for ID is the new "thing" at GS. I had a GS CM ask me for photo ID to answer a question about Food and Wine.
     
  12. cmwade77

    cmwade77 DIS Veteran

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    This is supposed to be true for both Disneyland and Disney World. But, yes, you will need to use your common sense to determine if an ADA viewing area is applicable for your needs, particularly at Disney World.

    That being said, I have found that if you explain the situation to the CMs, such as needing it less crowded. They will do what they can to accommodate you, but you have to let them know.

    For benches, I have learned to simply ask the first CM I find along the parade route and they have always been able to direct me to an ADA area that has benches.

    I know at AK, we had tons of room. At DHS, we didn't, but that was during Star Wars weekend, so it was understandable and I don't see how anyone with crowd issues could do that.

    At MK, I have used the ADA viewing areas and they can be ok, if you explain your needs. This is particularly true for the fireworks (at least last time I watched them, I don't do them that often when we go, as I think Disneyland's are better).
     
  13. cmwade77

    cmwade77 DIS Veteran

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    Driver's license, anything with a picture and a name that matches the DAS card. I am just thinking it could allow them to setup extra stations for the initial roll out, where they wouldn't have to take and print a picture on all of the cards that way.
     
  14. KPeveler

    KPeveler Moderator Moderator

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    I doubt it - what would you do if the DAS is for a 3 year old? Or someone else without a picture ID. They will just have lots of extra people there, and they are not doing a fancy Photopass shoot - most of my doctor's offices have a digital camera that they take a picture, and then print the first page with my pic for my records - takes about 30 seconds. The rest of it will be no different than getting a GAC - concerns, deciding eligibility, name, AP/length of stay, CM info, pic, print, go.

    The thing that will make lines longer, and Disney has (quietly) prepped for are people arguing if they are denied a DAS card, especially if they have gotten a GAC before. I have a feeling that there will be managers with their own little station set up, and the guest sent over to the manager to argue, rather than taking up a DAS station and the initial CM to discuss what happens next. That is speculation on my part, but it is what I would do - I DO know they are going to have as many CMs and managers there are humanly possible!
     
  15. disney david

    disney david DIS Veteran

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    I also feel they will have to have a security cm posted in the area for a couple days.
     
  16. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

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    MK in WDW doesn't have handicapped viewing areas for the fireworks. They do have a AAA viewing area, a Fastpass + viewing area on some nights and a Dessert option where you can pay to have a dessert buffet in an area with fireworks viewing
     
  17. lanejudy

    lanejudy Moderator Moderator

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    Interesting!

    I'm wondering if there might be new DAS viewing areas -- because otherwise, this statement sounds counter-intuitive to all our prior experiences with the accessible parade viewing areas at WDW. These areas have traditionally been for people in wheelchairs, ECVs, remaining in a stroller-as-wheelchair -- often people who may not need or even qualify for a DAS. As a party of 3, we've always been told that usually only 1 other is allowed in (not the whole party) but if 1 person sits on the ground in front and 1 stands behind then all 3 of us have been allowed. I don't see that working for whole parties of 6. Plus these spaces can fill up fairly quickly and they pack people in elbow-to-elbow. Definitely not a place for a last-minute arrival with a person who can't wait and needs his/her "space" to be comfortable. Of course, it could depend how crowded the park is on any given day/time, but I don't see these as a place were I would want to take an autistic guest. Hence, my thought maybe there will be other areas set-up for DAS users.

    I can't speak for how accessible viewing areas have worked at DL, but what I've experienced at WDW doesn't sound like it's the place for a DAS user. I guess we'll have to wait and see what the reports are later this week...
     
  18. KPeveler

    KPeveler Moderator Moderator

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    Things got a little heated on the DL thread for a little while, so I reposted the guidelines from the initial post in this thread. I have also altered one part slightly.

    From this point forward, we cannot allow people to post links to other forums or quotes from other forums on this thread. If you wish to share with friends, please do so through PM. If you think that a link or quote may be helpful, please send it to one of the moderators through Private Message, and we can post it. Thank you.
     
  19. Spoot

    Spoot Earning My Ears

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    May we post links from these threads on other threads? I've directed a few people here in other threads (on other forums), but will stop if it isn't allowed.
     
  20. KPeveler

    KPeveler Moderator Moderator

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    Sorry - if you want to direct people this way, please go ahead and do so! I just wanted to keep ugliness or personal fights on other boards from spilling onto this thread. Thanks everyone for keeping it civil!
     
  21. mrzrich

    mrzrich DIS Veteran

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    Apparently there is a demonstration planned tomorrow Morning at DL. The planners have invited news crews etc. I personally wish the planner of this protest would have waited to see how everything goes rather than adding to the stress of the first day roll out.
     
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