We were on our way to
Disneyland on 9/11/01. We woke up that morning on the top floor of the Excalibur Hotel in Las Vegas (we drive from Salt Lake) to the awful news on TV. I went downstairs to see what was going on, and they advised us to vacate the top floors because other threats had apparently been issued, and not all aircraft had been accounted for at that point. We quickly packed and hustled the kids to the car and headed for the desert.
We heard on the car radio that Disneyland had been closed and we didn't know what to do. I could only get through to Disney Dining (all other Dis numbers had a busy signal) and the CM told me to come on ahead, as the hotels were still open, and they would do their best to take care of us.
Well, we arrived at the Disneyland Hotel a few hours later, and when we stepped into the lobby, almost all the characters were there. I was taken aback when they rushed up to my kiddos for hugs. I almost think it was a relief for those CMs in costume to have children to focus on for awhile. My youngest was 9 months and thank goodness not afraid at all of the costumed characters. Minnie just reached for him and he squealed and squished her nose. She and Mickey played peek-a-boo with him and it was so sweet. My son was busy with Woody and Buzz and they were apparently fighting off the evil Zurg throughout the lobby. Cinderella came up and took my dd's hand and asked if she could take the kids to a room (one of the convention rooms off the lobby) where they had Disney movies going and free lemonade and cookies. Of course my dd (7 at the time) was thrilled!
While my kids were busy with the characters, we checked in at the front desk. They told us they could not be sure the park would re-open at all during our week long stay, but that we should know something soon. They also informed us that another conference room was open to adults with complimentary refreshments and banks of TVs with the news on so that we could watch without our kids being there.
I went to check the kids and then another CM let me know that Peter Pan, Captain Hook and Mr. Smee would be out by the pool and the kids could come and play games with them. They also told us that the ESPN Zone was open to all hotel guests and that all the arcade games and climbing wall were free, as well as unlimited sodas for everyone. The arcade games at the hotels were also free.
We later went to eat at Goofy's Kitchen, and I could not believe how kind and attentive the characters were. We were almost the only people in the hotel, since all airplanes had been grounded, nobody else was arriving, and those who couldn't leave had checked out for other accomodations that were less expensive, since they didn't know when they'd be able to fly out of LA. Locals were all staying home, so that left us. All the characters came and SAT DOWN with us while we ate our meal. Jasmine and Aladdin took my kids up to the buffet and helped them refill their plates and spent over 20 minutes just chatting with us. It brought tears to my eyes to watch them with the kids. You could tell that there was a sadness in the air, but they worked so hard to make the day happy for my kids. The hugs they gave all of us when we left were extra special that day.
The next day the park re-opened, and we were just about the only people there. Again the personal attention was amazing and the characters were very "huggy" that day. We all needed the comfort. Disney put on an amazing patriotic tribute at the flag pole with music and a moment of silence. Afterwards, several people who were visiting from different countries (the UK, Japan, Canada, and South Africa) came up to my family to express their condolences. They wanted to let "America" know how sorry they were for what happened, and felt that by sharing their feelings (and tears) with us, they could somehow do that. I was so appreciative of their thoughtfulness and support for the US. It really touched me and we all shared tears together. Then Mickey came over and hugged each one of us. I was a freaking mess after that!
It was quite surreal to experience one of the worst days in our nation's history in the "Happiest Place on Earth", but it is certainly a memory none of my family will forget.