Hi all, wanted to circle back with my Swan Reserve relocation experience because I said I would
I never got an email but called and was told we had been moved to a Premium Suite at the Dolphin (I think it's called that - it's the one mentioned upthread with the sitting area and half wall). I said I was disappointed in that move because I personally do not think that room (I have stayed in one before) is comparable to what we had booked at Reserve (a Signature Suite Epcot view, which I understood to have a separate bedroom and I think 1.5 baths?). I was connected to a manager who was lovely and checked a few configurations - Swan suites were sold out - and settled on giving us TWO Signature Suites at the Dolphin. While a very nice offer, the space didn't really make sense for our party. And the Swan Reserve experience - brand new, boutique, Autograph Collection hotel experience - just doesn't compare with the Dolphin experience, no matter how you slice it (in my opinion - YMMV!)
So we ultimately decided to move the reservation to a "regular" room at the Swan (I prefer the smaller footprint and queen beds). And we'll splurge on the Reserve next time. I just didn't feel like the price we were paying for the Dolphin suites (while a generous "make good") was worth it, to us, right now.
A note on the Swan room...not sure if the agent upgraded us for our Reserve "trouble" or not, but we are in a two queen, resort view, balcony room for a little over 200 per night. I had asked for just a standard room (maybe none were available?). I'm happy to be at the Swan - I'm deliriously happy to be back at WDW - and as mentioned in my previous post, I'm very happy to be in the Epcot Resorts area.
Sorry, that was a lot of words...again lol. The agents I spoke to were all super patient and helpful. I can't say I am 100% thrilled with how things were handled but overall I'm pleased with the result and will look forward to experiencing the Reserve for real someday
