As title, I'm looking for people views on these 2 companies for a flight in May.
I've never flown Virgin and I haven't flown with British in years but as I will be in the UK it makes more sense to leave from London than come back first to Paris.
Service wise at the airport and on the plane ? Entertainment - any great differences, Food etc etc
The VS plane is a 747-400 and I think I read somewhere that they were been refurbished, does anyone know if this is the case and if so are they all done.
Thank you all in advance
Here is my take on it...
We flew VA in Feb '12 and were going to fly with them again for our July'12 trip. Our experience in Feb (bare in mind that we fly Premium Economy due to disabilities) was so bad that we chose to fly with Air France connecting in Paris rather than fly with Virgin again, even though it was direct!
Let me start with the positives for VA...
Twilight Check In at Gatwick is fantastic. We always go to the airport the night before (to save crazy rushing in the morning of the trip). We arranged for Meet & Greet Parking at the terminal, went straight to twilight check in, checked in, off loaded our cases, and walked over to the hotel.
Downtown Disney Check In is also a big plus. On the day of departure, you can head over there, check in, drop your luggage off and get on with your last day without having to worry about carting your cases around.
The negatives
The service on VA has got consistently worse in my experience. I have flown with VA many times over the years and they always prided themselves on a superior "rock star" service. Sadly, this doesn't exist any more!
2 things that really irked us in February were that we had contacted their special assistance department because our daughter has some disabilities including autism and she really struggles in enclosed and crowded places. They were very helpful and said they would seat us in the first row so that she couldn't see all of the people all of the time. Great, right? It would have been if they didn't sit our daughter there ON HER OWN without either of us when she only 8 years old!
The second HUGE issue for us was the flight attendant. From the moment we got on the plane, she honed to on the family to our left. She showered them with attention to the neglect of everyone else, plying them with drinks and treats from Upper Class and stood talking to them when she wasn't doing anything else. At first we thought she knew them, because she was very friendly with them. We asked 5 times for a drink (with our food) and she didn't even bother to answer us. At the end of the flight, she returned with arms full of drinks and snacks which she gave to the family to our left followed by an appraisal survey sheet for them to fill in about their experience of her service! Yes, she had done all of this to get a good review!
Other minor issues, my tray table was dirty which I bought to the attention of the flight attendant only to be told, "the cleaners are not very good" as she walked away and did nothing about it (fortunately we had baby wipes in our hand luggage). The food was vile but that could be a personal taste thing.
All in all, it wasn't a good experience at all though.
BA
I've flown BA about 5 times, their service has always been very good. For our trip this year, we have booked flights in WT+ on BA. I have never had a bad experience with them but I haven't flown with them to Orlando.
All in all, there are some good perks to flying with VA but their service is poor. My mother who decided to stick with the plan to travel with VA in July swore she'd never fly to Orlando again after her experience with them. Maybe it was bad luck, maybe it was a rogue flight attendant, I don't know, but all I can say is that I have enough airmiles with VA for a free flight for this years trip and I chose to pay £800 each on BA rather than go with them again!
Hope that helps!