I'm just putting this out there for anyone who might make a purchase at the Vista Gallery and then run into problems. I made a large purchase on my August cruise (approximately $1500-$1600). We received six of the wrapped canvas prints about a month later and they were perfect. I also ordered a framed print and that arrived about 2 weeks later. The frame was damaged in two places. I paid $595 for that, plus $80 shipping. I emailed WDW merchandising several times and was always polite. The best response I could get was "we will get back to you in 3-5 days." That was weeks ago. Last week I decided to dispute the charge with my credit card. Communication from WDW would have avoided this. I would have been happy to return it for a replacement. For $600, I expect a perfect frame, not a damaged one. They deal with damaged merchandise all the time, so I don't understand why my emails remain unanswered. Just thought I'd share that. Not looking for anything free, just an undamaged frame so I can hang up a lovely picture.