I've got a food review from Crystal Palace that I'd like to share.
On Wednesday (May 28th), my DBF and I ate lunch at Crystal Palace. It was such a great experience.
DBF made a 1:15 PM ADR before we left for the MK that morning. Under dietary restrictions, he checked the box for "Other." At MK, we were already hungry by about 11:30, so we asked if we could check in early. The CM said yes, and gave us the pager. She also said that because the reservation noted an allergy, that a chef would come to our table to talk about it. Less than 5 minutes later, another CM called out our names and welcomed us to the restaurant (for whatever reason, the pager didn't go off).
When we were seated, our server came over and took our drink orders. Seeing the "Allergy" stamp on our dining slip, he told us that he'd go get the head chef, and asked us to wait at the table for him before we went to the buffet. A minute or two later, Chef Ron came to our table. He said that his information didn't include what the specific allergy was, so he just asked us what we needed. I told him it wasn't really an allergy, but that I was a vegetarian who very much preferred not to eat any dairy either. He said that would be no problem. He took DBF and me up to the buffet for a little tour of what I could and could not eat there. From the kid's buffet, the corn & peas were good to go. There was also a pasta and marinara dish that had meatballs in it. Ron said they add the meatballs last, so it would be no problem to bring me a special plate without them. He also said that all the breads on the buffet are non-vegan, but that he had gluten-free rolls in the back that are vegan, and he could bring those with some Earth Balance butter spread.
Moving along the buffet, he pointed out which of the cold salads were vegan and which had cheese. There were a total of 5 salads that would be good for me. There was a couscous, a sweet potato salad, roasted plantains salad, a beet salad, and an edamame salad. Then over to the hot items, he pointed out that the vegetables are cooked in only vegetable oil and no butter, so those were all good. The potatoes did have cream, however. He also warned me that the Brussels sprouts have chunks of bacon in them, but said he could make me a plate without the bacon. A little further down was a vegan curry rice pasta dish that he strongly recommended I try.
Ron confirmed that he would bring out the bread & butter, pasta & marinara, and Brussels sprouts. We then started helping ourselves to the buffet. Maybe a minute or two after we sat back down, Ron appeared with a giant plate of pasta & marinara, two of the gluten free rolls, and a generous helping of the Earth Balance butter. I liked these rolls so much (I liked the chewy texture), I half-jokingly told DBF I was going to start buying GF bread on my own anyway. A few minutes later, our server, Manny, brought me a plate of Brussels sprouts, no bacon. It seems those were cooked fresh for me (they were hot!) whereas the pasta, like Ron had said, was already ready to go, they just didn't add the meatballs to that helping.
Both DBF and I really enjoyed our meals, and we were both very happy with the care and service both Ron and Manny had given me. It was exactly the kind of experience we'd read about in various posts and trip reports, but this was my first time getting it first-hand. We saw Ron a few more times during the meal, visiting other guests' tables and bringing them special-made food as well. At one point, Ron let us know about my options for dessert. He had four different items for me: Tofutti ice cream, Rice Dream ice cream, a sorbet (that he said was raspberry but turned out to be lime), and some vegan chocolate chip cookies. He told me to just let Manny know when I was ready for dessert, and he'd have everything ready for me. I made sure to save enough room because having vegan desserts really excited me! When I was ready, I let Manny know I'd like to try a little of all four of the offerings. Maybe 5-10 minutes later, Manny brought out this big platter of all of the desserts. The cookies were the pre-packaged, "Enjoy Life" brand. Each of the three frozen desserts was served in their own dish. I tried them all and liked them all, but I think my favorite was the Tofutti.
(Back of the packaging for the Enjoy Life cookies)
When we had finished eating, we thanked Manny very much. DBF also found Ron and thanked him profusely too. Our first stop after leaving CP was to go over to Guest Relations and fill out a compliment card for both of them. It was such a good experience - everyone was so welcoming and friendly about my dietary needs. No odd looks, no eye rolling, nothing but making me feel like they really wanted me to have a great time. And I did!