TinkerBelle_325
DIS Veteran
- Joined
- Aug 21, 2001
We have been upgraded to concierge for free twice. Once at the Yacht Club in August 2003 and once at the Beach Club in October 2006. However, our upgrades did not result from asking at check in. The resulted from complaints that were related to poor service.
In August 2003 we were originally booked into Coronado Springs on what was then known as the Fairytale package. We got 1 room, waterview, 2 adults, 2 juniors and the old style unlimited park hopper tickets all for $1190 for the week. It was insane. Well, we arrived at CSR only to be informed that there was a convention occupying 2/3rds of the resort and they their special events would be closing the Dig Site pool for the next few days. Needless to say we were disappointed. The front desk offered to upgrade us to a Deluxe of our choice for free. We were thrilled and because we wanted to spend a lot of time at Epcot we requested the Yacht Club. Upon arrival at the Yacht Club the next day we were informed that we would have to wait a few hours to check-in. No big deal, off to the parks. We called at 3, no room, we called at 4, no room, we went back at 5, no room. This was getting insane. We were moved to a deluxe by disney, not of our own accord and were getting worse service than we experienced at CSR (they were wonderful). So my dad firmly asked to speak to the general manager (The front desk informed us there were NO ROOMS....it was august...i highly doubt there were no rooms). Miraculously the general manager found us a waterview room on the concierge level in about 30 seconds.
In October 2006, we were booked to stay in a Standard View room at the Beach Club. We arrived, got our room, loved it and headed out to Epcot. When we returned our room was stifling hot, despite the fact that we set the air conditioning before we left. We tried to give it an hour or so to kick in when we returned, but never in 25+ stays at disney resorts had our room ever been this hot. We called maintenance and they said that they needed to order and part and would fix it tomorrow. Ok. They said between 9 and 12 the next day they would come. Again, no issue because we were planning to go to the parks. However, when we returned at 1:30 the maintenance man was just arriving at the room. So we went to the pool feeling slightly inconvenienced. By the time we returned to our room 24 hours had passed and they claimed the AC was working. So we tried it out another night. And woke up in a sweat
The next day we had ANOTHER maintenance man return and say it was not fixed. By this point we are exasperated and asked to speak to a manager. Here is the fun part. My dad was on the phone for 2 HOURS, passed off from one department to the next and never speaking with a manager. It was a sunday night and we were informed that the General Manager was not in. Dad requested his voicemail. They refused. After another 15 minutes of complaining at the sheer lack of service we were given a room in concierge.
So I would say under exceptional circumstances that Disney offers free concierge (whether it be magic or complaints
). I want to let you know we don't seek out complaining. In fact, we couldn't believe when we were upgraded to concierge again. We would have been thrilled with another standard view that had working AC LOL.
In August 2003 we were originally booked into Coronado Springs on what was then known as the Fairytale package. We got 1 room, waterview, 2 adults, 2 juniors and the old style unlimited park hopper tickets all for $1190 for the week. It was insane. Well, we arrived at CSR only to be informed that there was a convention occupying 2/3rds of the resort and they their special events would be closing the Dig Site pool for the next few days. Needless to say we were disappointed. The front desk offered to upgrade us to a Deluxe of our choice for free. We were thrilled and because we wanted to spend a lot of time at Epcot we requested the Yacht Club. Upon arrival at the Yacht Club the next day we were informed that we would have to wait a few hours to check-in. No big deal, off to the parks. We called at 3, no room, we called at 4, no room, we went back at 5, no room. This was getting insane. We were moved to a deluxe by disney, not of our own accord and were getting worse service than we experienced at CSR (they were wonderful). So my dad firmly asked to speak to the general manager (The front desk informed us there were NO ROOMS....it was august...i highly doubt there were no rooms). Miraculously the general manager found us a waterview room on the concierge level in about 30 seconds.
In October 2006, we were booked to stay in a Standard View room at the Beach Club. We arrived, got our room, loved it and headed out to Epcot. When we returned our room was stifling hot, despite the fact that we set the air conditioning before we left. We tried to give it an hour or so to kick in when we returned, but never in 25+ stays at disney resorts had our room ever been this hot. We called maintenance and they said that they needed to order and part and would fix it tomorrow. Ok. They said between 9 and 12 the next day they would come. Again, no issue because we were planning to go to the parks. However, when we returned at 1:30 the maintenance man was just arriving at the room. So we went to the pool feeling slightly inconvenienced. By the time we returned to our room 24 hours had passed and they claimed the AC was working. So we tried it out another night. And woke up in a sweat
The next day we had ANOTHER maintenance man return and say it was not fixed. By this point we are exasperated and asked to speak to a manager. Here is the fun part. My dad was on the phone for 2 HOURS, passed off from one department to the next and never speaking with a manager. It was a sunday night and we were informed that the General Manager was not in. Dad requested his voicemail. They refused. After another 15 minutes of complaining at the sheer lack of service we were given a room in concierge. So I would say under exceptional circumstances that Disney offers free concierge (whether it be magic or complaints
). I want to let you know we don't seek out complaining. In fact, we couldn't believe when we were upgraded to concierge again. We would have been thrilled with another standard view that had working AC LOL.
I don't know the reason but just thanked our cast member at check-in and we enjoyed an amazing (and spoiled) final day at WDW.
I understand that one of your rooms would be concierge, but if you want everyone to have the ability to use the service, then you really need to pay for the service for both rooms. 
