Trouble with fairfx website?

Discussion in 'UK Trip Planning Forum' started by madmumof2, Sep 21, 2009.

  1. madmumof2

    madmumof2 DIS Veteran

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    I think I noticed the other day there would be maintenance on the site, but I thought that was a few days ago? I'm trying to top up and it's saying I have no existing cards. Is it doing this to anyone else today?

    It's done this before but it sorted itself when I refreshed the page last time. I'm just in a very panicky mind set after what happened last week so it's probably nothing, but just wanted to see if I was the only one with this today??
     
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  3. orangetiggs

    orangetiggs Married my sweetheart in DISNEY!!!!!

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    i cant click on mine either, says inder balance unknown status

    I would email them to find out, i will do the same so if we both do it they now its a problem on many accounts not just one
     
  4. orangetiggs

    orangetiggs Married my sweetheart in DISNEY!!!!!

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    what i just sent

    Morning

    I am having trouble viewing my card mini statement on the website, it does not give me the option to click on my card and says my balance is unknown.

    Is this is known problem since the site upgrade?

    Please advise
     
  5. gemmybear83

    gemmybear83 <font color=royalblue>I would blame it all on Bob<

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    I can't even log into mine - the site must be down (as is the exchnage rate :guilty:)! Need to top up my card this week before we leave I hope it starts working quickly!
     
  6. madmumof2

    madmumof2 DIS Veteran

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    I just got this email back.

    Dear Gemma,

    We are currently suffering a minor problem with a technical supplier
    which means that you will not be able to view the balances on your card.
    This does not mean that the cards are not working.

    We expect this to be resolved within the next few hours.

    Kind regards

    Jack Miles
     
  7. orangetiggs

    orangetiggs Married my sweetheart in DISNEY!!!!!

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    glad you got a response I dont have one yet but at least they are aware of the problem and are getting it sorted
     
  8. madmumof2

    madmumof2 DIS Veteran

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    Just checked and I can log in fine now and see my accounts, so panic over! lol
     

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