My family had two cruises booked last year one in Sept(my dd and I traveling) and one in Nov(DH, DS and I traveling) and we didn't get to make either one, the following are our stories:
I purchase Travel Insurance for our cruises from Travelex every time we cruise and this past year I was very thankful for this. In Sept when my daughter and I were getting ready to leave on our cruise my Father-in-law unexpectantly died so we cancelled our cruise and I called Travelex company and they sent me the forms to fill out to get a refund.
Before I could work on that paperwork in the month of October my husband had chest pains while on a business trip and ended up in a VA hospital having Open Heart Surgery so we had to cancel our Nov Cruise, I called our TA and she cancelled it and we ended up loosing 75 % of our cruise amount. (Everything worked out well for my husband and he has recovered from his surgery). When we returned from VA after his surgery I called Travelex and they sent me paperwork for that cruise too...
Now I won't say filling out all those forms or having to send letters to the doctors and then track them down to see when they could finish them and get them back to me was a great experience but I was very surprised and shocked today when in my mail box I found checks for both of my cruises after Travelex only having my paperwork for 2 weeks, no calls and they didn't ask for anymore paperwork.
So my last thoughts to my fellow travelers is this unless you have extra money that you won't miss if things happen to you, like what happened to us, save the extra money and purchase travel insurance for your cruise and I would highly recommend you try Travelex.
Sorry this was so long but I hope it helps
ctc917
I purchase Travel Insurance for our cruises from Travelex every time we cruise and this past year I was very thankful for this. In Sept when my daughter and I were getting ready to leave on our cruise my Father-in-law unexpectantly died so we cancelled our cruise and I called Travelex company and they sent me the forms to fill out to get a refund.
Before I could work on that paperwork in the month of October my husband had chest pains while on a business trip and ended up in a VA hospital having Open Heart Surgery so we had to cancel our Nov Cruise, I called our TA and she cancelled it and we ended up loosing 75 % of our cruise amount. (Everything worked out well for my husband and he has recovered from his surgery). When we returned from VA after his surgery I called Travelex and they sent me paperwork for that cruise too...
Now I won't say filling out all those forms or having to send letters to the doctors and then track them down to see when they could finish them and get them back to me was a great experience but I was very surprised and shocked today when in my mail box I found checks for both of my cruises after Travelex only having my paperwork for 2 weeks, no calls and they didn't ask for anymore paperwork.
So my last thoughts to my fellow travelers is this unless you have extra money that you won't miss if things happen to you, like what happened to us, save the extra money and purchase travel insurance for your cruise and I would highly recommend you try Travelex.
Sorry this was so long but I hope it helps
ctc917