travel agent headaches!!

[disneydad74]

would like some advice. we booked with a ta for our june trip and have had nothing but headaches since. First it was so much a disaster with our adr's that i ended up having to call and make them myself. I have emalied her a few times since about possibly making some changes to our trip and i never get an answer from her. Now the issue i am having is Saturday was our 45 day mark when we were supposed to make final payment. I emailed her three days prior to see if there was anything we needed to do and got no response. Now I am sitting here not knowing what to do or how long Disney will wait until they cancel our reservation if payment isn't made. Should i stick with her or is there anything I can do?

 

[BreezysMom]

Not really since they technically own the reservation.

I would call them on the telephone and if no one answers then leave a message to call you immediately.

Don't worry about Disney canceling your reservation just yet. They give a bit of leway on the 45 day mark. If it were me, I would call Disney and even though they can't touch the resservation, maybe they can make a note that your TA is responsible for the delay in payment.

Good luck and I am sorry about your stress.

 

[dtum]

Hope you get things to work out. We booked through dreams unlimited and whenever i have e-mailed with questions, I've had a response withing 30 minuets...that's amazing because it doesn't seem to matter when I have the questions. I've had to change reservations several times to meet an ever changing family's needs and always had great results. I think I may be contacting your TA's supervisor if it continued to be a problem, the reason for using a TA is to take stress off the planning not add to it.

 

[spider0215]

I am lucky that I have a great TA her husband has been sick and she still is communicating with me. I would contact the company that she works for directly instead of her, maybe they can switch you to another agent and clear this up for you. Good luck!!!

 

[disneyag]

Hope you can get rid of your TA. I've been using the same Dreams Unlimited TA since 2001 and she's wonderful.

 

[Gwene65]

Technically, if you wanted you could call Disney and ask to speak with a supervisor and let them know the situation and tell them you want to make final payment yourself.


Also, find out who your travel agent's District Sales Manager is and file a complaint with them. Call the agency and ask for the name of the district manager. That will solve your problem.