In regards to to CS places and the pagers. I understand that its fairly new. But the pagers werent the issue. It was the lady shuffling the orders to the back. People that ordered 30 minutes after me were getting their cheeseburgers before me LOL. It in no way ruined my trip, I was just annoyed at the time.
On to the issues at the Poly. It all started with the snide comments from a castmember. DH and I were in the lobby waiting for our pizza delivery. When he arrived I was chatting with him and asked him how he was liking the rain. I wasnt complaining, just making conversation. There were 2 women behind the desk and one of them said "If I have to hear one more tourist complaining about the weather Im going to scream" And the other one looked at me and said "You could just make the most of it ya know" I was thought, whatever, theyre cranky. My DH however was a little ticked. Not really the end of the world, just annoying. Then that same night we went up to do laundry. 3 times the same guy in a gold cart sped by us and 3 times he drenched us driving through all the standing water that was pooling on the sidewalks. Ok, how about slowing down just a little when going by people walking. Once again, just annoying. On Wednesday evening we called housekeeping for some towels, since we were dripping wet from the rain. She shows up and proceeds to lecture me about how we have gone through enough towels for 5 familys and that we need to learn to reuse them. Now that ticked me off.
We decided that night that we would go up and try and switch resorts the next morning. So on Thursday morning we went down and talked to the girl at the desk. We told her that we wanted to switch and that we needed either 2 adjoining rooms at a mod or a room or a suite at another deluxe. She calls CSR and they could only get us in 2 rooms on 2 different floors, so that wouldnt work. She says "Well theres not anything available on property, so I cant help you." I asked her how she could say that when the only place she called was CSR. She didnt even respond, just turned around and told the guy behind her that she wasnt dealing with us. Ok. Now Im getting more than ticked. We asked him to call YC/BC. They had the rooms that we needed, thank goodness. He tells us that the reservations are made, that we could call bell services to transfer our bags and then to let them know when we are leaving so the could close out our account. My DH said that we wanted to go ahead and check out and to close the account. He asked if we had a CC on file and said he would close it out for us. We then left, got packed, called bell services and after they got the bags left for the MK.
When we got to YC, they had no idea what we were talking about. No reservations had been made. So Sandra finally got us checked in, our dining credits transferred, keys made etc. But when she went to charge our balance for the rooms the CC was declined. She looked in her computer and lo and behold the Poly hadnt closed us out. And they were going to charge us for that night because we hadnt checked out. Wrong answer. Thats when she got the manager involved. They gave us our room keys so we could take the kids up and then we went back down to figure out the issues. When we got back down they had got into the system, closed our account with Poly and got us all fixed up. Funny thing is, our luggage made it without any issues!
So anyway, it was nothing vacation busting. Just some annoying things that escalated. Im sure it can happen anywhere.
Just to let you know, we ordered several cases of bottled water from GG in April. Considering a case of water is about the price of 2-3 bottles in the park, it was well worth it for us to use GG, even with the $12 shipping fee. Once we "saved" money using GG for the water, I did add on a bunch of other items, since we were already paying for the shipping anyway. Thought that might help.
Like I said before, I am so glad you moved to the YC and had a fantastic time there. Your Poly experience just sounds awful -- maybe the CMs are getting cranky because of the weather, too, but that is NO excuse for bad customer service. And to not check you out, or get you your new reservations, and then to send your luggage there is beyond belief. I hope there will be some retraining from all of this.
- we've all been disappointed at some moment (or two) on a vacation. The lesson, I suppose, is to do what you and your family need to make an uncomfortable situation better (and don't give up
) and then move on and enjoy the rest of your vacation
. 
