Wow, ancient post to be dredged up!
For those where the name works, I'm glad for you. They really really should let you know when you're ordering that the name you enter will be the last name on the maps, though. There are many families who do not have the same last name, and it is really silly, as the OP back OVER a year ago mentioned, that it wouldn't make it obvious that they are going to put a last name on it.
For us, my last name is B, hubby is W, and our son is B-W. And we're not alone, so they really should let you know what you are "setting" when you think you're just entering your mailing address.
Anyway, the disney sites have been having Issues recently, and the customized maps always have extra issues, so I'm not surprised that people are having problems ordering the maps.