The DCL Website drives me crazy!

Discussion in 'Disney Cruise Line Forum' started by whamma, Jan 6, 2010.

  1. whamma

    whamma DIS Veteran

    Joined:
    Jan 6, 2008
    Messages:
    692
    Is it just me or does the DCL website ALWAYS freeze-up, not finish what it's supposed to be doing or just give general error messages? So frustrating. Currently my "reservation is not available" and I'm supposed to "try back in 20 minutes"! Grrrr.:mad:
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. sayhello

    sayhello Have Camera, Will Travel

    Joined:
    Oct 28, 2006
    Messages:
    11,401
    It's not just you. :confused3

    Sayhello
     
  4. OurDogCisco

    OurDogCisco DIS Veteran

    Joined:
    May 30, 2002
    Messages:
    3,973
    It has been acting funny all week. I think, they are trying to load the Baltic tour information...
     
  5. OKraysLoveDisney

    OKraysLoveDisney Mouseketeer

    Joined:
    Mar 16, 2006
    Messages:
    158
    Whew...I thought maybe I was the only one having issues trying to get things booked on the DCL site!
     
  6. Beachbumpirates

    Beachbumpirates Mouseketeer

    Joined:
    Oct 16, 2009
    Messages:
    442
    I have been looking for a different cabin on our 10/30 cruise and found it tonight! Problem is the same for me - after contacting my TA to have her change it we are getting the 20 minute issue. Fingers crossed it is still there. Glad to know I am not alone!
     
  7. trwprid

    trwprid Mouseketeer

    Joined:
    Dec 26, 2009
    Messages:
    136
    I was having that "try again in 20 minutes" issue yesterday when I was trying to book an excursion. I've since changed my mind about the excursion, so maybe that was a good thing. :cool1:
     
  8. luvdisney24

    luvdisney24 DIS Veteran

    Joined:
    Jan 31, 2008
    Messages:
    797
    Having the same issue here. Very frustrating! I'm calling DCL but sometimes they can't open the reservation for a certain period of time after it was open online. GRRRR!
     
  9. MultiSync

    MultiSync Earning My Ears

    Joined:
    Jan 6, 2010
    Messages:
    4
    For all the things that Disney does so well, their web site is really bad.

    I have problems all the time!
     
  10. breakingd_awn

    breakingd_awn DIS Veteran

    Joined:
    Jan 29, 2009
    Messages:
    1,179
    Yeah the DCL site is horrible!! I had the same 20min thing happen to me and 1 hour later it finally recognized that 20 minutes had passed.:mad: and this was after I had logged on at 11:30pm so I'd be ready for my 75day mark to book palo/excursions ....12:01am the site still said 76days till your cruise!!It was maddening to say the least. Nedless to say at 3am and 1/2 bottle of Merlot later I finally got everything booked. I was very tired the next day:(
     
  11. whamma

    whamma DIS Veteran

    Joined:
    Jan 6, 2008
    Messages:
    692
    Four hours later. The website can "find" my reservation but won't let me do anything with it! Error messages abound--and yet I keep trying. Which got me thinking about the old "definition of insanity" that I've heard--"doing the same thing over and over expecting different results". I'm actually sick of watching Mickey Mouse snorkle across my screen :surfweb: while I hope that the next screen that comes up doesn't have an error message!!

    Maybe I'd better go to bed and try again in the morning...

    AND now I'm nervous because I noticed that the Palo ressie I made on Monday isn't showing up in my activities!! It better still be there when I check tomorrow. Double GRRRR!
     
  12. glnrcker

    glnrcker Mouseketeer

    Joined:
    Aug 18, 2008
    Messages:
    190
    Ditto for me with a 4 hour try! I finally decided to take a break and come on
    this board so I don't pull my hair out! Will try again in the morning.:surfweb:
     
  13. jilljill

    jilljill <font color=blue>Collects Disney men!<br><font col

    Joined:
    Jan 21, 2003
    Messages:
    18,153
    You can not be logged in to the website before midnight, you have to log on after midnight for the system to recognize you and be able to book at the correct day.
     
  14. inkkognito

    inkkognito <font color=green>I shall call him Mini-Me<br><fon

    Joined:
    Nov 22, 1999
    Messages:
    14,454
    I soooo wish they would bring back the low bandwidth option! If it's gonna time out on me, at least I shouldn't have to watch Mickey swim endlessly before it does.
     
  15. FLWIDisneyFan

    FLWIDisneyFan Mouseketeer

    Joined:
    Sep 23, 2009
    Messages:
    171
    Right now its not even loading information correctly. The summary page on my reservation says I have 25 activities (which I scheduled months ago) and detail page has nothing. DW wants me to call Disney now and confirm we still have our nursery times and Palo reservations but of course they are closed. I'm sure it some glitch or at least I'll find out tomorrow.
     
  16. PrincessMonkey

    PrincessMonkey Disney Princess

    Joined:
    Sep 9, 2008
    Messages:
    774
    The Disneyland Paris one is worse this week. :hug:
    I know how it can be frustrating, and I hope it all gets sorted out for you.

    PrincessMonkey
     
  17. whamma

    whamma DIS Veteran

    Joined:
    Jan 6, 2008
    Messages:
    692
    Well, it's morning and there is good news and bad news. The good news is when I first logged on to the DCL website it said I had 4 activities reserved and it DID show my Palo ressie. The bad news is when I tried to change one of my shore excursions the error messages started up and now 3 of my activities don't show up again.

    SO I guess I just need to leave it until later. Maybe once the DCL people get in to work they'll get the website back up and running. I hope!!
     
  18. breakingd_awn

    breakingd_awn DIS Veteran

    Joined:
    Jan 29, 2009
    Messages:
    1,179
    I know ...this is one instance when the early bird does NOT get the worm:) After 1 hour I came here for answers and someone told me about their VERY picky system. Who knew:confused3 I must have logged off and on I don't know how many times that night.:headache:
     
  19. Blue Knight

    Blue Knight Earning My Ears

    Joined:
    Apr 12, 2007
    Messages:
    13
    Wow, it looks like DCL is FINALLY starting to post the excursions on the web for the cruise! :banana: At least they started with Helsinki, so hopefully the rest will follow. Makes it tough to budget for all the "incidentials"......:confused3
     
  20. sayhello

    sayhello Have Camera, Will Travel

    Joined:
    Oct 28, 2006
    Messages:
    11,401
    Wow! The more I read about all these headaches with the DCL site, the gladder I am that I'm doing the ABD add-on for my Med cruise. All my excursions, my dinner at Palo, all taken care of by ABD. One less stress!

    Mickey swimming was cute at first. Now it's a major annoyance!

    Sayhello
     
  21. Beezymouse

    Beezymouse Mouseketeer

    Joined:
    Oct 5, 2009
    Messages:
    168
    That was exactly what I thought when I took a whole day off work to book the Dream. My boss thought I was nuts to take a day to book a holiday! :rotfl:
     

Share This Page