The room descriptions include a refrigerator and it is poor customer service to take them away and offer nothing to make up for the absence of an advertised amenity.
First of all, it's NOT a big deal. It's a temporary thing that Disney is fixing because they have to. Second of all, if you aren't going until late August, you can move off-property if you don't like it. Nobody is saying you have to keep your reservation as is.
Actually, I went online when I first found out about this and under "Amenities", the fridge is NOT listed. Or at least not at ASMo where I checked....I didn't look up the other resorts.
My guess is they removed them from the room descriptions before making the announcement.
It's an amenity, not a convenience. Amenities are what attract people to different resorts. It's very poor form to remove an amenity without notice and not compensate guests for the loss of that amenity in some way. I am not suggesting free stays or anything like that but how about free mugs as someone mentioned previously or $10 off the room rate (which was in fact the amount Disney used to charge per day to rent refrigerators)?
Well I have to keep my reservation as is since it is paid in full at this time. At least I think it's paid in full, I have been trying to pay for 3 days now, thanks to Disneys subpar website, it has been quite an issue. I can understand that things happen and Disney is fixing it because they have to. Thankfully, I surf the Disboards daily so I will be prepared. I would be VERY upset if I arrived at AKL with my water, yogurt and juice and had no refrigerator. Why is it so difficult for them to notify arriving guests beforehand? Hopefully their refrigerator problem does not last as long as their website problem has lasted.
Well I have to keep my reservation as is since it is paid in full at this time. At least I think it's paid in full, I have been trying to pay for 3 days now, thanks to Disneys subpar website, it has been quite an issue. I can understand that things happen and Disney is fixing it because they have to. Thankfully, I surf the Disboards daily so I will be prepared. I would be VERY upset if I arrived at AKL with my water, yogurt and juice and had no refrigerator. Why is it so difficult for them to notify arriving guests beforehand? Hopefully their refrigerator problem does not last as long as their website problem has lasted.
I'm pretty sure they notified everyone as quickly as they could.
An "amenity" that exists in every resort on property isn't likely to draw people to a particular resort. If only some rooms had them, then yes, I can see where that would be a draw.
I hate the idea of using a cooler for a week. Or, worse yet, a trashcan filled with ice. How magical!
Ok, that is truly disgusting. We don't know what people have put in those trash cans.