we liked Swan b/c its smaller than Dolphin and the beds are queen...dolphin is double bed.
The Dolphin is 2 Double Beds or 1 King Bed + Sleeper Sofa
The Swan is 2 queen beds or 1 king bed + sofa bed
Kind of odd since the rooms at the Swan are slighlly smaller.
Anyway I assume they want a King bed since teh kids are not with them that is not an issue.
Even with kids I prefer the king bed and sofa so there is soem room for them to play.
I saw a post about some service issues - that is something that I never encountered. I find the service to be great and the staff to be very helpful.
Yeah it's one of those rare things that happens. It was disgusting and I will not go into it on these boards.
It was bad enough that I will not go back to the hotel and none of the staff wanted to deal with the issue at all.
All I will say is it was so bad that they upgraded us to a full suite and refunded a large part of the 5 night stay and gave us a few extras, but that was only after speaking with someone at corporate.
Oh and they brought a brand new couch to the room we were in before moving us to the new room...but again only after the call to corporate.
Until I called corporate they tried to avoid the issue as much as possible.
BTW: If they brought back the Club level and the staff (Mama T and Thabo) I would probably return to teh Swan they were great.
Thabo still remembers me because of this incident. Last time I saw him he was manager at the Dolphin.