Just got off the phone with Southwest to request a refund (since my flight remained the same but the price dropped) Anyway, I was told 2X that since I had at one point changed our outbound flight to an hour earlier to get a much better price, I was not eligible for a refund on the inbound flight when that price dropped (no flight change was made, just rebooked it) Long story short, a supervisor called me back and after she did some checking (I said very little during the conversation), she said that in fact she could refund me for out inbound flight only. I'm okay with that, would have loved to get it all but never expected it. Moral is, be persistant, I do not know if an exception was made for me or not but during two different calls today, I was put on hold 2-3 times while they "researched" things and checked with supervisors, etc. before I got the response I was expecting. Sorry to vent, but it would take me two days to explain this to my DH if I was to tell him all about it - not clueless, just not interested in this stuff at all!!