A few examples of what I love about DCL service:
Our first cruise was a NOV. Western, and it got a little chilly at night. After the Pirate party, my husband and I grabbed deck chairs to watch PotC on the Ariel View and the breezy was really whipping. Brent (Cruise Dir.) and Christian (Asst. CD) were scurrying around adjusting chairs and handing out warm towels. We felt taken care of and it was unexpected to see such high-ranking cast members down in the trenches.
95% of the cast members on the ship will greet you with a smile when they encounter a guest in the halls, or anywhere around the ship. I truly felt that the CMs are glad you are there.
Ponz! Ponz is one terrific CM on the entertainment team who always remembers your name. He made a point of learning my DMIL's difficult name (as well of those of the whole family) and then greeted us by name for the rest of the trip. It is a simple thing to do, but it made us feel special.Our last state room host made a point of making sure our door magnets stayed in place. We had a number of small, light magnets that loved to fly off the door with the slightest breeze (we often had the veranda door open). Our host was forever replacing the magnets that flew away, when we were around and sometimes when we weren't. It was above and beyond.
All the CMs work so hard and are so kind and gracious. Personally I think they are amazing.