Of course I do not know for sure, but this does not really seem too absurd to me. I mean, this is OPRAH, for goodness sake. If her people called their people and yadda-yadda-yadda... Her people could have promised and agreed to have had the carpets cleaned and the room de-flead (is that a word??). I can understand that they would realize hat Oprah was good for the bill, whereas they might not give two hoots what we "ordinary" folk promised.
It was publicity that she stayed there at all. Even if The Grand paid for the de-fleaing (there it is again), then it was apparently priceless. We are talking about it. God only knows how many people will book the GF, just because they want to stay "where Oprah stayed".
Celebrities get perks.. That is the way of life. We love them/hate them/ or are indifferent to them. In any case, we apparently know what they did, when they did it, and with whom or what. Just my 2 cents... Ang