I just did this on April 9...
I went to the lobby concierge with my 30-lb box. I had it all taped and labeled and we were heading out for our breakfast at Boma. The CM informed me that they will no longer ship UPS unless I already have an account with them, or if I've printed up a pre-paid label
. Since neither applied, I asked them how I was supposed to get my box back home. The CM said that they use FedEx....but then it took her 20 minutes to figure that all out. I finally asked if I could leave the box with her so she could deal with it while we ate breakfast and I would stop back afterwards. When I returned, she said she'd given up on the whole FedEx thing and just shipped it UPS....charged to the resort
! She said it was the least she could do for my patience. Awwww, that was so nice!
So, in summary...AKL probably will not ship your package UPS unless you set up an account with them before you leave home.