We just got back from SOG. Spent 9 amazing nights there and LOVED it! We were in the new section on the top floor in connecting rooms close to the elevators. This was the perfect location for us, easy to get to everything in the resort, not much of a walk to the pools (which there have been many complaints about, we thought it was a nice stroll through beautiful grounds, no, it's not right there at your door, but it certainly isn't that much of a hike.)
The major complaints we've heard on this board over and over were totally not true for us.
The Housekeeping-the first day they missed us because our room was not coded as occupied. They immediately sent up 4 housekeepers at 8pm who cleaned the rooms thoroughly and were VERY pleasant. After that, our room was cleaned by noon every day and we had the most amazing housekeeper (Ivonne) who went above and beyond the call of duty and even did the *disney* touches people rave about so much (towel sculptures, creatively setting up dd's toys). And every time she did this my daughters were beside themselves with joy! One day she was still in the hall when we returned and heard the squealing and came to see what was going on and she was almost in tears seeing how happy she had made the girls! We called the management at the hotel to commend her and they came to check out her handiwork and called her in the next day, she thought she was in trouble because the GM called her in and instead they gave her high praise because she had made us so happy. She came and thanked us the next day because apparently they don't get much praise and she was so thankful that we took the time to recognize her. So, if you are lucky enough to get Ivonne as your housekeeper, you will be extremely happy!
The busses-
We LOVED the SOG busses! There is a schedule that they give you when you check in but you do need to check the posted schedule down in the express cafe hallway each day for changes. There are several busses, two of which actually say Shades of Green on them and a few that are all white and have nothing other than a sign in the front window. They always use the same pickup and drop off spaces at each park and are very easy to find. They were never behind schedule and the drivers were very pleasant.
The staff-
Okay, the front desk staff leaves a lot to be desired. They are a little grumpy but we got over it. If you talk nice and play nice, they will do the same in return. If you have any designs on getting a late checkout you need to know that you will have to pay for the priviledge. And you need to call at Midnight the day of your checkout to request it because they only give a limited number out each day and they go REALLY fast. They charge 1/2 a day for late check out regardless of how late. Normal checkout is 11am.
The staff in the Aafes store are always complaining about other people they work with. They seem to be generally unhappy people who are working at Shades against their will (many of them complained about being assigned to Shades rather than some Air Force base elsewhere in Florida) but they were pleasant to us, just got tired of hearing the complaining while we were shopping.
The women at Guest Services are wonderful and helpful and love for people to stop and talk to them.
The staff at the restaurants were all wonderful and very sweet to my children.
Have a wonderful time! We loved SOG and since we will only stay there when my father is with us, we will surely miss it on our next few trips!