As our trip to WDW gets closer and closer, I'm wondering if anyone else has had this problem. Earlier this year I made reservations for CBR through SOG for two rooms in December at the military rate. In early August I called to make a Behind the Scenes Tour reservation and casually mentioned to the reservationist that I hadn't rec'd a confirmation yet from WDW for my rooms. She assured me if I made them through SOG, they would send out the confirmation and may be just behind the curve--not to worry. Another couple weeks went by and still no confirmation ltr and I'm getting rather nervous. So I called CBR and they politely told me since I didn't send in my deposit, my reservations were cancelled. Wait a minute--I call SOG back and sure enough, they were cancelled. SOG tells me the confirmation/deposit request ltrs are sent from the WDW resorts--and since I've been many times, booking through SOG, I knew that was a correct statement. So I try to rebook the reservations, but there's no room at CBR--oinly Port Orleans Riverside. Well, crapolla! We wanted CBR, but we'll take POR, so I ask how I can remedy the situation. She says I can guarantee it w/a credit card--"why didn't they ask for this before?" I ask. So now it's been another month and still no confirmation ltr from CBR. They have my money--my cc stmt says so! So I call POR and the resevationist says SOG sends out the confirmation letters to which I inform her that I'm a repeat WDW visitor and I know the confirms come from "you." So she presses the magic keys and says yes, they did send me a confirmation and all but argue w/me over that. So I ask her to please send me another confirmation letter. She agrees--I'm still waiting for that letter. I did stew for awhile and passed along my displeasure to WDW, and I haven't heard anything from them either--that was Aug 25th. Now am I being too picky or is this the "new" normal behavior from CRO?