That's both good to know and very frustrating. We didn't really question it since another group in our travel party was having the same issue but now I wish we had. Oh well, good to know for next time, thank you.
They are supposed to call; it has only actually worked out for us once, and I called when the dates I needed opened up. We are on the wait list for October, but have reservations at Coronado, that we will probably keep.
Ok thank you! I'll keep checking. I was already able to add one day at the end of the trip by checking that I couldn't get earlier, so now 4 nights which I'm happy about. Just trying to add at least 1-3 more days (if not we'll split with somewhere else, but was hoping SOG for the extra evening hours on Monday since we didn't book an Epcot day).
Last year we were staying in Magnolia on the 2nd floor and a few minutes before 7, we went into the hallway towards the pool area where there were windows and a sitting area (near the elevator). We were able to grab a boarding group from there using Verizon data. Another person was near me and she was also trying to get a BG (not sure if she was using data or wi-fi, presuming data). We both got BGs.
I have had to call Disney IT to have them fix it in the app for us every time we have gone. Like you mention, has to do with the way the sponsor is assigned to every room at SOG. If you get a CM who tells you that SOG has to fix it, insist they connect you to Disney IT. Last time a CM told me that, luckily I had had this issue in the past so knew that wasn't correct. Once I was connected with the IT rep, she had it corrected in about 10 minutes.
Super helpful. Do you know if it has to be the sponsor calling or if I can call for all three rooms as long as we’re linked in MDE?
Yes they do. We had it in Feb....used Garden Grocer. Unfortunately Shades did not refrigerate the cold items, so that was a waste. They said they didn’t realize they were cold items. Honestly. it wasn't a lot and we had a crazy ever changing travel day and it was late, so I didn't even look at the bag or really say anything and just tossed it. I'm sure if I would've gone to the front and complained I could've recouped some of my loss, but I was just too tired to care at that point. We've had groceries delivered tons of times at Disney and never had this issue until we stayed at Shades, so can't say if it was just a fluke or more common there.
In Feb. we stayed at Shades and were able to make them at 7. I'm 99% sure that's still how it's supposed to work. My guess is that persons reservation "fell off" and they need to readd it to the app to get it to recognize they're onsite.
From Disney - https://disneyworld.disney.go.com/genie/lightning-lane/#drawer-card-drawerRecommenderPlus
you can't combine tickets to upgrade, you can upgrade each individual ticket but not add them together
I agree with @Saltywardog that you can likely upgrade individual tickets, but not combine them.
