Discussion in 'Purchasing DVC' started by pluto109, Jan 31, 2001.
does anyone have tom jenkins ...is he a good person to have
I didn't have Tom Jenkins...but my guides name was Randy Kruger and he is excellent. So if you don't like Tom think about Randy.
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Greg Cootz was our guide back in 1995 when we first toured and later purchased. Greg was low key and very informative. We have always kept in touch over the years and just did an add-on in November from Greg as well. I believe all the Disney guides would provide equally great service. We do think that Greg has a little extra Magic though. Good Luck
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We just closed this past October with Greg. He was wonderful! No pressure, just a lot of information and time (2 1/2 hours to be exact!) he provided us. We even did an add-on a month later with him. He's a great salesperson if Tom or Randy doesn't work out,...
We got passed off to Greg Cootz from Jackie Layne who he married and she quit Disney, I don't think we've ever hear one word from this guy since we were passed off, Jackie was great always kept in touch, I've even had questions about add-ons and stuff and he has never gotten back to us, So I would look for a different guide, and when I want to do an add-on, I'll ask for someone else too, I'm amazed from some of the postings from otehr members who say they get cards at holidays and phone calls and even messages when they are "home" from their guides still.ÃÂ
We had Bruce Douglas as our sales quide. He was very low key, and professional. He had been a Quality Assurance person for DVC prior to joining the sales team and also had experience with Marriott timeshare sales.
We had Patti Douglas is she anything to Bruce? She was very pleasant.
Patti Douglas is Bruce's wife. she I believe is new to the sales team.
I don't think she is new she is the Senior Vacation Club Guide we had her in May of 99 because it was our last day of our trip and only had 30 minutes to see what the whole thing was about and she was the only available person at that time and she took us around at the Boardwalk and answered all our questions she knew we had to leave and told us anymore questions we could contact her which we did and she gave us all the answers we needed and it was a pleasure.
we had greg too, i thought he was horrible. He gave a good presentation but once we signed the initial paperwork, he NEVER returned phone calls!! It was very frustrating!! While waiting for approval ( which can seem like forever!) i made one phone call to see how much longer it would be....10 days LATER (and no phone call returned) we received our approval letter. GRRR, all that sweating for nothing. I felt as though once he got our signatures on the dotted line, he could care less. When we buy additional points, i will not go through Greg.
Anyone else have Mary McCarthy? Mixed feelings here......wondering of other experiences.
Also used Bruce Douglas...low key..no pressure..ALSO returned phone call after we had closed...
We also had a terrible experience w/Greg. We toured and at the time of our appt., he gave us undivided attention. About a month later after I had convinced my DH to join DVC, I called him. I also had been in touch w/The Timeshare Store. When I got him on the phone, I told him my DH and I were very interested in joining but that we had a few questions we needed answered. He said he was just sitting down to an appt. but would call me right back. Two more phone calls to him and two and a half days later, I heard back from him. He made it like he was just calling to check in with me and made no reference to my prior phone call. We decided to buy a resale and had done so in the interim. Somehow he found out, called us and questioned us about it. I felt bad and did end up doing an add-on with him but the service has been none the better. I never got any of the perks others who have bought resales or add-ons have spoken on. Sadly, I cannot recommend him and hope you have a better experience with whatever guide you end up with.
DISNEY MAGIC 9/23/00
We had him way back in 1994, but got transfered to another guide when he got a promotion out of the guide area. I had heard he was back to being a guide, but didn't know for sure. We thought he was wonderful, as was the one they gave us after him (who no longer works for Disney). Our current guide is not as much of a go getter, and is difficult to understand on the phone. I wonder if we can get Randy back.
As long as people are looking for good guides, let me plug our guide, Ed Avila. He was non -pushy, informative, and didn't give us any pressure or goofy stories about Vero. In addition, he was VERY patient with questions and numerous phone calls after our tour.
My hubby is an economist and a tax expert and he went over the finance aspect with a fine tooth comb - upfront charges, history of dues, taxes, comparison with vacation costs going forward both in and outside of the resorts. We changed our minds TWICE about which resort, entailing a whole new set of paperwork. Sheesh, we even made ME annoyed! Through it all , he was patient, VERY good natured, returned calls in a timely manner and was generally a joy to work with. He was still there and still helpful when we did a 100 point add on in the fall.Believe me , whatever commission ths man made, he earned it.
Three cheers for Ed.
We are very happy with our guide Roland Lammers. He was very patient, low pressure and thoroughly answered all of my questions, even after our tour. He has been most helpful as we have waffled back and forth between VWL and VB. He is great to deal with!
We've had 3 guides. 1st was Jeff Tilden who showed us OKW back in 95. Having just bought a house, our purchase couldn't happen then. We spoke to him a few times over the next couple of years. He left DVC.
Then came Trish McCay. She was helpful in keeping us informed as to when OKW would sell out. When it was buy now or not get OKW she called us and let us know(Feb. 98). A few days passed and we called her to buy. She said she was leaving DVC and transferred us to our 3rd guide.
Larrissa is our guide now. She was helpful with this purchase and our BWV add-on. Once while at OKW we went over to BWV to tour what we added-on. Larrissa took us around. She always retuned my calls when inquiring for additional points or an up-coming sell-out. She has however never called us when we are on site or sent us any type of card except mass sell out postcards which I figure everyone gets.
As far as I am concerned, she's a pro. We got 1 christmas card from the agent that sold us our house...then nothing. These folks are real estate agents, earning a living from making sales. I never expected the to be lifelong friends...spruce
<BLOCKQUOTE><font size="-1">quote:</font><HR>These folks are real estate agents, earning a living from making sales. I never expected the to be lifelong friends...spruce [/quote]
I can understand wanting to have a good guide to help with your purchase but once the papers are signed their job is really over. Some may stay in touch for future sales or because they develop a relationship.
Judy Kaufman 1-800-827-7163 is my guide and she is wonderful. I am bad about buying small shares (I have brought 25 shares at least 3 times) and she has never complainted or ask why I wanted so small amount (when she was not there and I had to deal with some of the others - they did ask that).
She always returns my phone calls.
hi: i've worked with celeste chaffaut on 2 purchases and she's been great. she returns our phone calls in a timely manner; and if i asked her an unusual question, she'll say she's not sure and find out the correct answer. she'll call back with the answer if necessary. i didn't get to even meet her personally until about 5 months after the initial purchase, and she's even better in person.
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