Rude CM's

[ronniereb]

Anyone ever encounter anything like this. I will preface this by saying it occured at Disneyland. We were going on the Alice in Wonderland ride. We have a 2 year old daughter who still gets a little scared on some of these rides. As we boarded the ride she immediately climbed in my wife's lap. My wife asked the CM who was attending the boarding area if that was OK and she said it was no problem as long as she was towards the inside of the car and facing forward. As we were exiting the ride (my daughter still in the same position), the CM running the un-boarding area starting waving his arms and yelling at us saying all children must be seated or he would have to stop the ride. As we exited the car he actually berated us in front of all these people standing in the line. It was to say the least humiliating. we told him that the CM at the beginning OK'ed this but he would hear nothing of it and told us next time we would be asked to leave the park. We reported him to Guest Services and they immediately knew who we were talking about and apologized but that did nothing to ease the sting of the embarassment we felt. Anyone else ever have anything like this occur and how did you handle it.

 

[Eljay]

No, after going to WDW for 30-odd years, probably 5-6 weekends a year, I have never seen anything like that. Sounds like that CM needs to work somewhere else other than Disney!

 

[Race the Reaper]

No, after going to WDW for 30-odd years, probably 5-6 weekends a year, I have never seen anything like that. Sounds like that CM needs to work somewhere else other than Disney!

Send him here! Our local Arby's has openings!

 

[LuluLovesDisney]

I've never experienced anything like that. If the CM didn't feel that was safe, that's one thing; but he should have came up to you and explained it instead of causing a scene. How rude.

 

[gibmom]

Once when we were about to load we had gone forward to stand in the line that the CM at the first opening pointed us to but the older CM at the front of the loading area fussed at us and told us to go back. I was not offended. I could tell he was actually upset at the confusion caused by the group who had got before us. I noticed he was promptly replaced by another CM.

Julie

 

[Diznotyzed]

Our friends were leaving the park and were pulling a rolling backpack. They were a new concept at the time and they hadn't heard any rules about them all day. They were just a short distance from the exit and a CM yelled at them that if they didn't immediately start pushing it in front of them instead of pulling, they would be asked to leave the park. Umm, duh.

 

[LukenDC]

My one bad CM experience also happened at DL. My friend and I were absolutely soaked on POC. I have been on the ride many times and have never experienced a tidal wave of water coming into my lap. The CMs running the ride were quite concerned and arranged for security to take us to the nurse's station to get dry. The nurse had a bad attitude. She rolled her eyes when she saw us and threw some robes at us. My friend is rather rotund and when she said that the robe would not fit her, the nurse replied "Well then I guess you will just have to wear another one backward, won't you?" Her tone of voice was icy!

We had a lot of problems that day and called DL to complain. They comped us tickets and sent us a letter apologizing for the nurse's attitude.

 

[mnasf]

Anyone else ever have anything like this occur and how did you handle it.[/QUOTE]


Yes, on the same ride (Alice at DL) Memorial Day weekend, a female cast member though.

 

[LuluLovesDisney]

Wow. Now, that's uncalled for. I am glad you wrote a letter. That type of woman should not be working in Disney anything anywhere.

My one bad CM experience also happened at DL. My friend and I were absolutely soaked on POC. I have been on the ride many times and have never experienced a tidal wave of water coming into my lap. The CMs running the ride were quite concerned and arranged for security to take us to the nurse's station to get dry. The nurse had a bad attitude. She rolled her eyes when she saw us and threw some robes at us. My friend is rather rotund and when she said that the robe would not fit her, the nurse replied "Well then I guess you will just have to wear another one backward, won't you?" Her tone of voice was icy!

We had a lot of problems that day and called DL to complain. They comped us tickets and sent us a letter apologizing for the nurse's attitude.

 

[safetymom]

You don't know the whole story. Maybe there is a better location that they could place the CM or some training for them.

 

[BoPeep]

bumping.

 

[disneysnowflake]

In Dec 04 on our first day to WDW we left MK and wanted to get to AK. We didn't know how to get there and asked an older CM named Bob. He was standing there past the exits. Bob was very rude to me and told me to go back to my room and READ how to get there. It wasn't his job to give travel instructions, you know. I hope Bob was transferred to a spot that didn't deal with the public. I mentioned this to other people and was surprised 2 others had similar dealing with this same CM around the same day.

Then there was the CM in the gift shop at AK who refused to pin trade with DS since DS's pins "weren't cool".
Or the male CM working as a waiter at Crystal Palace who told my 5 feet 11 inch tall, 150 pound 15 year old he looked like he was packing on the pounds from eating only dessert, which he didn't.

To tell the truth, those 3 morons didn't take away from the magic of our trips.

Those 2 younger CMs before the afternoon parade who sat on the street in front of my 11 year old fussing over his pin collection. You should have seen DS's eyes. He was thrilled.

The younger male CM in costume at Haunted Mansion who asked if it was my DS's birthday since he had a cake hat on. He said yes. The CM laughed and wickedly said, "And it will be your last". Hysterical.

The guy playing Mad Hatter for breakfast at 1900 Park Fare who was telling us the story of why his nose was big. He made a comment to Hercules and was punched in the face. On and on he went. We couldn't eat we were laughing so hard.

It's moments like that which keep us coming back to WDW.

I could go on and on with examples of the absolutely wonderful CMs we've met. And people wonder why we are always planning a new trip.

 

[BlindTyldak]

The sad thing is the only rude CM's I have seen have been at the MK, never at MGM, Epcot, or AK. But every time I go there's always at least one CM that really makes me shake my head and make me wonder what the hell they are doing working there, whether it was the CM who kicked the duck by the reflecting pool, or the CM who refused to rent an ECV to anyone at 4 PM when the park closed at 6 because they were not 100% charged (she confirmed that the 15 that were sitting there were well more than half charged, though). Or the two CM's at a gift shop in Tomorrowland who insulted everyone who came through the door during an E-Pass evening to try to drive them out of the shop because they didn't want to work.

Then again there's always another talk with older CM's who have worked there for years upon years who are not surprised by any of it, because they pay so low that they can't get decent employees any more.

 

[pennylynn]

We had a rude CM one night while waiting for the bus to go back to All Star Music. There were maybe 10 of us who elected to wait for the next bus rather than stand up. The CM pitched a fit and said that he probably couldn't get another bus for at least 45 minutes. At that time a lady, who had two small children, noticed that the bus for All Star Sports was waiting and there was no one in line. She very politely asked if we could just get on that bus and then walk to All Star Movies and the CM was very rude but finally asked the bus driver if we could get on his bus. He not only said yes but he took us right to All Star Movies. So he more than made up for the rudeness of the first guy. I just assumed that he had been having a bad day and it was late.

 

[Beca]

We have a 4yr old dd, and have not been comfortable with her riding on the WDW buses, or ME....so, we have always rented a car. On our last trip, we decided that she was probably old enough that she would be "reasonably" safe on the buses (in case of an accident). On the night that we arrived, we boarded a bus to DTD. We all boarded from the front, including my dh who was carrying our dd's stroller...no issues. When we boarded the bus to go back to BC that evening, my dh once again tried to board from the front of the bus. The CM nicely stepped up and asked all persons carrying strollers to please board from the rear, as there are fewer steps, and this policy allows buses to be boarded faster. We just assumed that we had done "wrong" when we got on the bus to DTD....it did seem to make so much sense to send those with strollers to the back.

Well, the next morning we went to board the bus to go to the MK, and dh went to the back of the bus to board, while my dd and I waited at the front. When my dh tried to get on the bus, the CM closed the door ON my dh and he fell off the bus onto the curb below. He then yelled at my dh, and continued to talk about how unbelievable people were with other guests during the ride. I was FURIOUS!!! True, the bus did say to board at the front, but so did the one the night before where he was asked to board at the back. I was SOOOO mad!!! I waited until everyone else had gotten off the bus, and then the CM and I had a little "talk". I explained our situation, and said that we were not trying to "cheat" anything....we thought we were following the rules. I told him how inappropriate it was for him to be making fun of my dh with other guests while we were on the bus, and let him know that if he did not get off the bus right away to apologize to my dh, that I would be going straight to customer service to speak about the incident. The CM felt really bad, and got off the bus to apologize to my dh (who was sitting on a bench tending to his busted knee). He told my dh how badly he felt, and admitted that sometimes rules are not consistent, and that it is hard to remember that sometimes guests just do not know. He asked if he could call paramedics for us, and we said "No, thanks." It actually ended very cordially, and my dh's knee only needed a band-aid, but that is the most upset I have been with a CM. Now, dh only boards from the front....even if he is asked to do otherwise.



Beca

 

[Schmeck]

the CM who refused to rent an ECV to anyone at 4 PM when the park closed at 6 because they were not 100% charged (she confirmed that the 15 that were sitting there were well more than half charged, though).

If ECV batteries are anything like other batteries, using them on half a charge really screws up the battery. It might not charge fully the next time, and the person renting it will be SooL. The CM was probably told to never let a nonfully charged ECV be rented.

We had a CM refuse to stop the log at the loading area on Splash Mountain after two rather large adults squeezed into the front seat of the log with my 5'6" daughter. I was shouting that my daughter was hurt, and she waved us on...

 

[The Sweetness]

Send him here! Our local Arby's has openings!

Surely you jest! If he's rude, he bellongs at my local Super-Walmart

 

[TerBear4]

Just a few weeks ago my family encountered our first rude CM. It was at Mission Space. My children were not sure about riding the 'calmer' version, so my dh and I decided we would try it first. We were told at the entrance that our children (12 and 9) would be able to walk through with us and would then be escorted out towards the unloading area, while we rode the ride.

When we approached the inside area nearly ready to get on the ride, I asked the CM where our children should go to wait. Before I could even finish my sentence she looked at my son and said very loudly "You can't have that in here". She pointed to his styrofoam cup, with a lid and a straw. I informed her that I asked the CM out front if it would be okay for him to carry it thru since he wasn't planning on riding the ride. She said "No! There are no drinks in here. He can stand right there and finish it or throw it away". She then said "There are so many new CM's around here that don't know the rules. They have no clue". I was appalled!! My son was so red in the face and quietly tossed his cup in the trash!

I told my family that I was surprised.........I had never encountered a rude CM before. I just let it go and figured she was having a bad day!

 

[southernbella]

We had one bad experiance with a CM. On Mardi Gras Day this year, we were on the last monorail out for the night leaving the MK. There was a blond female loading guests that was screaming for the stragglers to hurry up or they weren't getting a ride. She looked like she was having the worst day.

Dh then proceeds to ask her if we can sit in the front! If looks could kill...

Sbella

 

[Lorelai]

I don't think that I've ever encountered a rude CM, but if I do, I'll quickly whip out my camera and ask someone to snap a picture of me with Grumpy!!