Liked the hotel, location, rooms, and the first in line access, I found the product knowledge of the people working in the hotel poor. We booked via Virgin holidays and had tickets included, it took them over an hour to work out 'how' to do it.
Plus we had advertised features of discounts in the restaurant, but one or two of the wait staff, refused to accept them, ( one or two did accept so it was a training issue)
PS Also spotted they debited the full room cost to my room account ( on the in room TV) although prepaid by virgin, did correct as soon as I told them.