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Roles
The following roles are available as part of the Disney College Program at the Walt Disney World® Resort. The descriptions below provide an overview of the responsibilities included in each role. It is important to note that each role may include, but is not limited to, the descriptions below.
All roles may include prolonged exposure to outside elements, including heat/humidity, cold temperatures and/or wet conditions.
Attractions
Responsibilities may include:
Working at one or more of the "rides" or theater shows
Loading and unloading Guests from an attraction
Operating sophisticated ride systems
Memorizing and delivering lengthy narrations on a microphone to large groups
Handling the evacuation of an attraction when necessary
Monitoring Guest flow and providing a safe Guest experience
Assisting with audience control, including during parades
Operating a motorized vehicle
Cleaning areas surrounding attractions
Working with FASTPASS®, the ticketing distribution system that confirms attraction ride times
Standing for extended periods, working outdoors
*
Bell Services/Dispatch
Bell Services Dispatch is a non-tipped role.
Responsibilities may include:
Assigning luggage deliveries, including directing bellmen
Greeting Guests upon arrival at resorts
Handling and storing luggage, which requires heavy lifting (including overhead lifting)
Using a computerized dispatch system, multi-tasking
Answering Guest calls and responding to service requests
Taking luggage off buses, vans and cars
Tagging luggage
Standing for extended periods, working outdoors
*
Bibbidi Bobbidi Boutique Hostess
Bibbidi Bobbidi Boutique Hostess is a non-tipped role.
Responsibilities may include:
Performing all duties in character of "Fairy Godmother in Training"; therefore this role is open to females only.
Styling hair on Guests of all ages, including small children
Performing a variety of hair techniques including braiding, teasing, shaping, finger curls, and twists
Applying facial makeup
Painting nails or applying press-on nails
Utilizing a computerized reservation system
Checking Guests in for their scheduled appointments
Interacting with children of all ages, including calming upset children
Working in a high-volume, fast-paced environment
Receiving shipments of products, monitoring stock levels, and restocking as necessary
Responding to special Guest requests
Standing for extended periods
*
Character Attendant
Responsibilities may include:
Providing Guests with information about show schedules, Character locations, and visitation times
Providing audience control, including handling challenging Guest situations
Ensuring the safety of Character Performers and our Guests
Partnering with Disney's Photopass® photographers
Maintaining show quality and Character integrity
Setting up and removing stanchions, ropes and poles
Assisting Character Performers with putting on costumes
Retrieving and arranging strollers
Maintaining cleanliness and order in work location
Standing for extended periods, working outdoors
*
Concierge
Responsibilities may include:
Completing check in/check out process for concierge club-level guests by inputting and retrieving information from resort computer system
Proactively greeting guests, exhibiting the expected high level of Disney show quality, often times interacting with VIP's, celebrities, and executives
Creating individualized ticket packages
Being comfortable in a strong sales environment
Making reservations and handling any special requests from guests
Handling cash and other forms of payment, including foreign currencies exchange
Maintaining cleanliness of common guest living/dining areas within concierge club-level
Assisting with luggage and other deliveries to guest rooms
Working concierge buffet line which can include maintaining overall cleanliness of buffet area and replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with culinary team to ensure food quantity
Partnering with property VIP tour guides
*
Costuming
Responsibilities may include:
Issuing costumes to fellow Cast Members throughout Operations and Entertainment Locations
Operating a computerized costume checkout system
Working around performers in various stages of dress
Operating basic laundry equipment
Repetitive overhead reaching, bending, and heavy lifting
Moving heavy costumes from location to location
Handling and laundering soiled garments
Standing for extended periods, working outdoors
Working independently
Please note that this role is "backstage" and provides minimal to no Guest interaction.
*
Custodial
Responsibilities may include:
High Guest interaction while working independently
Extensive cleaning - including restrooms and toilets
Working with cleaning chemicals and equipment
Bussing tables in restaurants and outdoors
Sweeping and mopping
Emptying trashcans, lifting heavy garbage bags
Driving pargo carts
Vacuuming, dusting, and cleaning pool decks
Providing Guest information
Standing for extended periods, working outdoors
*
Full Service Food and Beverage
Full-Service Food and Beverage is a non-tipped role.
Responsibilities may include:
Greeting and seating Guests in restaurants
Managing a seating chart and resolving Guest situations
Utilizing a computerized reservation/seating system
Cash handling - both manual and using computerized registers
Rolling silverware, folding napkins, and keeping area stocked
Light cleaning, multi-tasking
Standing for extended periods, working outdoors
*
Hopper
Responsibilities may include:
Working in different locations within the same role, or working in multiple roles
Must be receptive to working in all of the following roles:
◦ Quick Service Food & Beverage
◦ Merchandise
◦ Attractions
◦ Main Entrance Operations
◦ Custodial
*
Hospitality
Responsibilities may include:
Must be willing to work in all of the following areas but might only work in one:
◦ Front Desk
◦ Luggage Services
◦ Dispatch
◦ Telephone Room
Checking Guests in and out of resorts and processing payments
Assisting Guests with itinerary planning and ticket sales
Handling complex Guest situations, problem solving
Operating computer-based reservation and ticketing systems
Lifting, tagging, and delivering luggage
Handling large amounts of cash
Answering Guest telephone calls
Standing for extended periods, working outdoors
*
Housekeeping
Responsibilities may include:
Cleaning multiple Guest rooms including toilets, showers, sinks and tubs
Working with cleaning chemicals
Replenishing linens
Making beds, requiring repetitive bending and pulling
Pushing large carts
Dusting and vacuuming
Emptying trashcans
Responding to Guest requests for items or directions
Heavy lifting, standing for extended periods
Working independently with limited Guest contact
*
Lifeguard
Responsibilities may include:
Monitoring Guests safety in water and on slides/attractions
Physically challenging work and prolonged exposure to outside elements
Providing first aid and basic life support in the event of Guest injury or illness
Strong swimming skills
Keeping recreational areas clean
Providing Guest information
Standing for extended periods, working outdoors
During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than lifeguarding
Each individual must be evaluated and certified at the Walt Disney World Resort. All lifeguards must pass a swim test and a vision screening that requires 20/20 vision with or without corrective lenses. In the event you do not pass the swim test described below, you will be placed in another role based on availability.
Lifeguard Swim Test
Swim 200 yards (183 meters) freestyle or breaststroke
Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters)
Tread water with hands out of the water for two minutes
Participants reserved a Lifeguard position must complete a pre-qualification test prior to their arrival. Participants must have a certified instructor validate skills and complete a form that must be sent to the Recreation team no longer than 2 weeks prior to a participant's arrival. This form is available on this Web site to those extended invitations to participate on the program as a lifeguard.
*
Main Entrance Operations
Responsibilities may include:
Working in one or more of the following areas:
◦ Parking
▪ Staffing outdoor Toll Plaza areas
▪ Operating a large motorized parking tram
▪ Delivering narrations on a microphone
◦ Park Greeter
▪ Greeting all Guests who enter the park and validating their tickets
▪ Operating turnstile areas
◦ Ticket Operations
▪ Selling various ticket media at our water parks, Downtown Disney®, or Disney's Wide World of Sports®
▪ Using computerized ticketing systems
Strong knowledge of Walt Disney World Resort ticket media
Cash handling - both manual and using computerized registers
Assisting with audience control, including during parades
Cleaning main entrance areas
Standing for extended periods, working outdoors
*
Merchandise
Responsibilities may include:
Demonstrating and selling merchandise in indoor and outdoor areas
Cash handling - both manual and using computerized registers
Stocking and cleaning shelves and carts
Receiving/putting away stock and deliveries
Stroller/wheelchair rental - including repetitive lifting, stacking, and pushing strollers and wheelchairs
Preparation of food/candy
Selling of alcohol and tobacco
Providing information to Guests
Approaching Guests and engaging them in conversation
Preparing packages for shipping/delivery
Working independently or as part of a large team
Standing for extended periods, working outdoors
*
PhotoPass Photographer
Responsibilities may include:
Assisting Guests in photographing their vacation memories
Operating digital technology including: digital single-lens reflex (SLR) camera, PDA, and image fulfillment stations
Carrying camera equipment for extended periods of time
Approaching Guests and engaging them in conversation
Answering Guest questions
Suggestive selling; explaining features and benefits of Disney PhotoPass product
Achieving monthly goals
Partnering with Character Performers and Character Attendants
Working in multiple locations - potentially all four Theme Parks in any given week
Standing for extended periods, working outdoors
*
Quick-Service Food and Beverage
Responsibilities may include:
Selling food and beverages at outdoor carts and/or indoor restaurants
Taking and filling orders, multi-tasking
Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment
Cash handling - both manual and using computerized registers
Bussing tables, washing dishes, cleaning kitchen equipment, and emptying trash cans
Dispensing and selling alcoholic beverages
Setting and stocking tables, outdoor carts, and restaurants
Heavy lifting, pushing heavy carts
Working with cleaning chemicals
Working independently or as part of a large team
Standing for extended periods, working outdoors
*
Recreation
Responsibilities may include:
Assisting Guests in one or more recreational areas such as waterslide operations, towel rental, watercraft rental, marina operations, arcades, or resort recreational facilities
Prolonged exposure to outside weather elements
Strong swimming skills
Providing first aid and basic life support in the event of Guest injury or illness
Keeping recreational areas clean
Cash handling both manual and using computerized registers
Maintaining safety standards
Answering Guest questions
Standing for extended periods, working outdoors
During off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort, including performing roles other than recreation
*
Transportation
Responsibilities may include:
Greeting/interacting with Guests in the resort bus load zones
Tracking bus intervals to various locations around the Walt Disney World Resort
Keeping bus load zone areas clean
Operating monorails and/or watercraft vehicles including using on-board computers
Assisting Guests with boarding and exiting vehicles
Delivering narrations via microphone during trips
Using a radio and understanding radio communication
Answering Guest questions about Disney transportation
Assisting with audience control
Standing for extended periods, working outdoors
A valid driver's license is required for this role
*
Vacation Planner
Responsibilities may include:
Selling ticket media to Guests
Achieving monthly sales goals and maintaining minimum sales requirements
Working with a computerized ticket system, offering Guests tickets from a menu of over 128 different ticket configurations
Having a strong knowledge of the Walt Disney World® Resort and its ticket media
Handling large amounts of cash
Understanding the Guests needs while helping them select the right-fit tickets for their vacations
Being able to work under pressure and overcoming Guest objections
Assisting with audience control, including during parades
Standing for extended periods, working outdoors
Working at multiple locations potentially all four Theme Parks in any given week
Roles
The following Entertainment role is available as part of the Disney College Program at the Walt Disney World® Resort. The description below provides an overview of the responsibilities included in this role. It is important to note that this role may include, but is not limited to, the description below.
All roles may include prolonged exposure to outside elements, including heat/humidity, cold temperatures and/or wet conditions.
Character Performer
Responsibilities may include:
Portraying specific costumed character roles
Working in hot, confining, heavy costumes with limited range of vision
Communicating non-verbally to Guests
Signing autographs and posing for photographs
Interacting with Guests outdoors and in dining establishments
Potential to perform in parade and/or puppeteer roles
Must pass audition for this role. (please review the information below for additional information)
Due to costuming requirements, special consideration will be given to individuals 4' 8" - 5' and 6' - 6' 3".
