Restaurant.com surveys/reviews

[tchrchgo]

Has anyone had any problems with submitting a survey/review on restaurant.com before?

I went to a restaurant this weekend and used the restaurant.com certificate. The meal was inedible, service was terrible. I respectfully addressed the food quality at the time of the meal (I eat out often, and know how to be respectful to servers), but received only a shrug for a response. the only effort the server put into the meal was making sure I put the correct 18% amount for tip onto the check.

When the survey came, I answered honestly and expressed my concerns.

apparently the survey was forwarded to the restaurant, who actually sent me a nasty, rude email response. very professional! I forwarded the response to restaurant.com, but am now definitely weary of not only using restaurant.com or submitting surveys.

Has anyone had this happen?

thanks in advance.

 

[horseshowmom]

If this is a national chain, I would make sure the corporate office got a copy of what you were sent. If it's not, I might contact the local BBB if they are a member.

 

[Bren's Mom]

I had a so-so experience with a restaurant that I used a restaurant.com certificate at. I'd been to this restaurant before, just not for a while. It's a mexican place, and used to be delicious but they've changed the menu so that it barely resembles anything mexican, the food was ok but not as good as it had been previously and the service was s-l-o-w. When asked to do the survey I responded honestly...and was also contacted via e-mail by the restaurant owners. They weren't rude and they did say they were trying some new menu items and that they hoped I'd give them another chance. And asked me to let the manager know next time I came in. I haven't been back, though.