TDC Nala was correct. They will not tell you. My niece was arriving separately from me last February and she was met in the lobby by a CM who asked her if she knew what room I was in. She didn't remember, so the CM called my room to verify that I was expecting her. I was asked to come to the lobby and bring her to my room. When I inquired why I had to physically come and escort her rather than have them bring her to me, they said it was for my security and privacy. I don't blame them at all, and I applaud their attention to detail!