Well, we've been going to WDW for 15 years, and the bus service has gotten worse the last several years IMO. It isn't the 20-30 minute wait so much as others have said, but so many people waiting for the bus so that .when it does arrive you often can't get on it. Then you have another 20 or more minute wait for the next bus. And I really hate the way people push their way onto the bus. I won't do that so we usually get left and have to wait for the next one. It's frustrating enough that my husband won't go anymore without renting a car. Oh, and we don't go during the busiest times, so I can't imagine this problem magnified at the Holidays.