8caliace
United States Air Force
- Joined
- Jul 11, 2000
We are a group of 14 going on a January 2018 trip. Attempts to book ADRs now that we are within our 180-day window have been a mixed bag. Of the 4 planned meals, I was only able to complete booking for one restaurant online (Kona Café). The other 3 (Tutto Italia, Y&Y, and The Wave) all came back stating I needed to call the dining reservation phone number.
The call yielded little success, as the CM stated that all 3 required direct calls to each restaurant. After being transferred to Y&Y, our only option was to split the group into 2 separate reservations of 7. I was told that we would need to tell the host at check-in that we are in fact one group of 14, in the hopes of being sat in tables next to each other.
Upon calling The Wave, a CM took down my contact information and said I would receive a call back within 72 hours to confirm. Again, we are likely to be split into 2 ADRs, much like at Y&Y.
Finally, my call to Tutto Italia was answered and I was told that they could not book my reservation until the first week of Sept? Has anyone else ever received an answer like this? I could theoretically go onto the online system and book 2 ADRs, splitting our group as in the above cases and be done with the whole process, but they won't do anything by phone even though we are within the 180-day window?
The call yielded little success, as the CM stated that all 3 required direct calls to each restaurant. After being transferred to Y&Y, our only option was to split the group into 2 separate reservations of 7. I was told that we would need to tell the host at check-in that we are in fact one group of 14, in the hopes of being sat in tables next to each other.
Upon calling The Wave, a CM took down my contact information and said I would receive a call back within 72 hours to confirm. Again, we are likely to be split into 2 ADRs, much like at Y&Y.
Finally, my call to Tutto Italia was answered and I was told that they could not book my reservation until the first week of Sept? Has anyone else ever received an answer like this? I could theoretically go onto the online system and book 2 ADRs, splitting our group as in the above cases and be done with the whole process, but they won't do anything by phone even though we are within the 180-day window?