Reservation/ promotion question

Discussion in 'Disney Resorts' started by cmdg, Feb 18, 2013.

  1. cmdg

    cmdg Mouseketeer

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    We are moving our July trip up to June as we found out I'll be 7 months pregnant in July!

    Now that we are going in the beginning of June, 4 of our nights qualify for the spring promotion. Since we already have a reservation, I called to make a modification, but the CM said she can't add the promotion for only 4 of the night. Online though, I can get the promotion rate for 4 of the night without a problem. Does that make sense?
     
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  3. Missytara

    Missytara I'm all ears!

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    I would call back and tell the CM there is availability showing online for your resort for the promotion.

    Sometimes, the CM's are not the most knowledgeable when it comes to reservations. If not, ask to speak to a supervisor.

    Congrats!
     
  4. minnie mum

    minnie mum Unapologetic Disney Fan(atic)

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    As the PP suggested, you could try calling back and speaking with another CM.

    But it may not be possible to combine a discount with a rack rate on a single reservation. You may need to do a split stay.
     
  5. mickeynut1

    mickeynut1 DIS Veteran

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    Are you able to book the entire trip as 1 reservation online with the 4 nights being discounted and the others at rack rate? As minnie mum posted, sometimes it won't let you book a promo + rack rate in the same reservation and you might need to do it as 2 separate bookings. But if online is letting you book the whole thing as 1, I would either call back as the others have suggested or book for June online and then call and cancel the July reservation. Good luck.
     
  6. MMS1125

    MMS1125 "You can design and create, and build the most won

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    are the four nights in the middle of your reservation? If so that's why the CM said it can't be done. It will as others have said be set up as a split stay. Have a great trip!
     
  7. cmdg

    cmdg Mouseketeer

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    The four nights were the first four. I did call back and another CM made the change :)
     
  8. mickeynut1

    mickeynut1 DIS Veteran

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    Glad everything worked out :).
     

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