alisonslp
DIS Veteran
- Joined
- Sep 2, 2008
I tried to make a res. for VWL for April and was kindly informed that I have no points available for this. Apparently the incentive points are tied to Saratoga Springs only (if staying in FL). OK, I vaguely remember my guide telling me this now that it was brought to my attention. But then I was informed that I could not use my AKV points until MAy 1. I could reserve now, but the check-in has to be after May 1 regardless of where I want to stay. Now, I definitely know my guide didn't review this. Yes, I reviewed my contract before I signed but did not interpret that section as such. Given that AKV is opened, I assumed that that we were good to go. Nowhere does it mention that I am specifically tied to Kidani's opening.
This is so frustrating. I know in future years it won't make a difference. But now we only have 7 months to use this years points. (may-nov). Why would they make my use year Dec 1 if I couldn't use my points until May 1 of the next year? And more importantly, why wouldn't they make sure I understood this?
I have left a message for my guide. Don't know if he can help (even an explanation will help - I'm sure nothing else can be done since I signed the contract). Hoping that someone here can help explain too...
So our situation is that we have 240 points from incentives that we have to use at SS by dec. 1 and we have 240 AKV that we have to use in only 7 months - or bank. I suppose we can make it work but we have to rearrange our plans now... We had planned on the April trip with VWL b/c we are going with friends staying there. I guess we can just stay at SS and meet up with them at the park. We should be able to swim in their pool, as DVC member, right? We will have to readjust what size villa we stay in too as we had planned on using some of our AKV points to supplement.
Thanks for listening... I'm just really frustrated right now...
Alison
This is so frustrating. I know in future years it won't make a difference. But now we only have 7 months to use this years points. (may-nov). Why would they make my use year Dec 1 if I couldn't use my points until May 1 of the next year? And more importantly, why wouldn't they make sure I understood this?
I have left a message for my guide. Don't know if he can help (even an explanation will help - I'm sure nothing else can be done since I signed the contract). Hoping that someone here can help explain too...
So our situation is that we have 240 points from incentives that we have to use at SS by dec. 1 and we have 240 AKV that we have to use in only 7 months - or bank. I suppose we can make it work but we have to rearrange our plans now... We had planned on the April trip with VWL b/c we are going with friends staying there. I guess we can just stay at SS and meet up with them at the park. We should be able to swim in their pool, as DVC member, right? We will have to readjust what size villa we stay in too as we had planned on using some of our AKV points to supplement.
Thanks for listening... I'm just really frustrated right now...
Alison