We haven't stayed at the Poly for years and part of the reason we haven't returned was the customer service surrounding our room request. We had requested one building near the pool and arrived late because our flight was delayed and then our car service never showed up. We arrived at the Poly several hours later than anticipated and pretty exhausted. I asked if our room request was fulfilled and the CM said snarkily, "Well, You are very late, so we gave the room away." A simple, "No, ma'am we weren't able to do that," would have been fine. Instead, she seemed like she wanted to assign blame. Then, she sized up DS and said, "isn't he supposed to be in school?" (He wasn't. It was still summer vacation.) If I want someone to place blame and act suspicious, there are plenty of family members and co-workers I can choose from without going all the way to WDW. But, in answer to your question, the room we received was comparable to what we requested, but farther from the pool, so I don't think there's any negative to requesting a room.