Dollar, 10/9/21.. I posted this on another thread.
I had a reservation with Dollar for a midsize SUV at MCO from 10/9-10/12. I made it about 2 months ago through AutoSlash.com, which found the rate thru Priceline. $196, which in this market is GREAT. We got to the airport today to discover we'd been re-routed (what is UP with Southwest these days?) and would be arriving at 8:30pm instead of 6:30pm. I contacted Dollar as I didn't want them to think I was a no-show and give my car away. No problem, said the friendly man on the phone. No problem, said the customer service agent on FB messenger. We got to MCO and Dollar had a car for me- with a $125 surcharge, PER DAY- and that's with a 20% discount the supervisor gave me ("That's all I can do," he said). I said I didn't care what size, I was only concerned with them honoring the price, and they ignored me. I asked about downsizing to a smaller vehicle and they said that'd be a whole new, walk-up reservation and cost even more. The agent kept saying, "It's our fleet, we're out of cars." I'll tell ya, the garage wasn't out of cars when we got there. Now the vehicle has cost me more than the entire rest of the trip has cost for airfare and hotels! I have NO IDEA where to go with this complaint, although Dollar has already heard from me, and AutoSlash and Priceline will hear from me tomorrow. GRRRR