Is this the same hotel as the Radisson (?) Twin Towers hotel right across the street from Universal?
If so, I stayed there about 8 years ago. I got passes to universal with my hotel room. The room was average (maybe a step above say a Holiday Inn Express), it was spacious, clean, the bathroom was nothing to write home about. It was fine overall. We did not eat there at all. Although I think they have a wide variety of things in the hotel - pools, etc... - it has a nice lobby. It is a convention hotel.
Service at the front desk was less than great - this weird guy with hair sticking straight up told me I wasn't in the computer (but I have a confirmation # ..."oh, that doesn't matter. and we are full.....maybe I have something, yes, here is a room...") We got our park tickets, left and when we returned low and behold, I now have two rooms in my name. Get to the room (it's fine, nice as far as hotel rooms go) but the balloons I had ordered for my friend are not in the room like I asked so I inquire with the bell hop - oops, he took them to another room (probably because desk clerk #1 went and reserved a second room when he couldn't find my first one). Everything worked out and it WAS a bargin compared to disney hotels. Universal is just a hop across the street (we drove in a rental car). Can't help on the rest. Hope this helps.