I bought my daughter a Chamilia bead that did not end up fitting her Pandora bracelet. I called up (I think there was a number on my receipt) and asked if I could return it on my next trip and she said there was a return policy but I can't remember the amount of days she said (either 30 or 60) and that maybe a manager would give me a break but not to depend on that. She gave me the option to mail in the return and get a credit that way. I did that to be sure. It cost me a little bit in return postage but it was better than losing out on the 50 dollars or so that the bead cost me. Plus I did not want to start my next vacation arguing with a CM over a year old bead. I would call them up and see what they say.